Service Manager
Service Manager
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Job Description
Country:
United States of AmericaLocation:
CAI23: CarrierIndianapolis IN 7310 W Morris St Indianapolis IN 46231 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier
About this role:
Carrier Commercial Services has an opening for an experienced Service Manager for our Indianapolis location.
The Service Manager will lead a group of Operations Professionals and Field Technicians to efficiently execute planned maintenance repairs overhaul and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.
The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management talent development field operations and safety.
This role will require the Service Manager to be in the field 40% of the time and 60% of the time in the office.
Key Responsibilities:
Supervise and direct field technicians to effectively perform the functions of equipment repair maintenance startup operation and other duties as required to ensure customer satisfaction
Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
Recruit interview hire and train technicians as required to meet workload demands and company or customer expectations and requirements
Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level efficiency and training requirements
Resolve warranty issues product recall notices operational problems with products premature failures and other issues as they apply to products and equipment sold and serviced by the company
Review work orders invoices and time reports for accuracy and to ensure efficient management of accounts receivable
Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Proactively identifying actions performing offline tasks assigned in DMBs and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Responsible for ensuring Service & Optimization guidelines & best practices are followed
Required Qualifications:
High school diploma or GED
5 years of commercial HVAC systems experience
2 years of experience in people management
Preferred Qualifications:
Bachelors degree
Technical aptitude with knowledge of local building codes
Ability to use resources at hand to develop solutions
Comfortable with MS Word MS Excel Outlook navigating an ERP system and other business applications
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RSRCAR
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Manager
Employment Type
Full-Time
