Hostess Mattisons City Grille
Hostess Mattisons City Grille
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Salary Not Disclosed
1 Vacancy
Job Description
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements/functions may change throughout their
employment.
Must have a passion for the guest!
Must say Yes Please and Thank You!
Must smile often!
Exceed First Class Service standards and behavior with guests business partners and peers.
Create a lasting first and last impression. Engage with guests in a friendly welcoming and professional manner.
Provide accurate wait time and monitor waiting lists.
Use knowledge of menu to answer guest questions.
Coordinate with Front of House staff regarding available seating.
Seat guests ensuring proper server rotation is maintained.
Process togo orders quickly and efficiently in the pointofsale system handling cash credit and debit
transaction accurately.
Maintain store appearance with respect to merchandising and maintaince standards.
Follow safety and sanitation guidelines; comply with all applicable laws.
Responds appropriately to customer concerns.
Ensures a clean sanitized and wellstocked host stand.
Assist servers and food runners as needed. Must be able to maneuver heavy trays of food.
Ability to take direction and collaborate in a team environment
Perform other duties as assigned.
EDUCATION EXPERIENCE CERTIFICATIONS:
High School diploma or GED.
Food and Beverage experience in a full service setting is preferred but not required.
Ability to take direction and collaborate in a team environment.
Ability to work in a high energy and demanding environment.
Effective communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods and to demonstrate good judgment when dealing with
customers and peers.
POSITION QUALIFICATIONS:
Ability to work various shifts in a 7/365 teamoriented environment.
Excellent customer service skills and an ability to communicate effectively in English.
Strong selfmotivation leadership and organizational skills.
Positive interpersonal skills.
Selfstarter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading writing and mathematics in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing bending reaching climbing
on a ladder and walking long distances.
Standing for long periods of time and the ability to work in an environment with varying temperatures.
Employment Type
Full-Time
