Account Manager Ad-tech
Account Manager Ad-tech
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Job Description
About us
Ronin Global isnt your average adtech company. Were the backbone behind performance marketers who refuse to settle. From unlimited adaccount infrastructure to industrydefining tech we equip elite advertisers with the tools to scale hard fast and not here to play it safe were here to win. And were building a team of relentless operators who feel the same.
Your Mission
Turn every Tier 24 client into a Ronin evangelist someone who stays longer spends more and brags about the partnership. Youll be the daily operator across your book of business launching growth plays preventing churn resolving blockers and injecting Ronin into every part of the clients revenue engine.
Top 5 Objectives
Maintain <2% monthly churn across your portfolio.
Drive >110% NRR and doubledigit quarterly ad spend growth.
Ensure no client follows up first and youre always ahead.
Launch SOP improvements that make client ops 10x smoother.
Become the voice of the customer internally championing insights opportunities and feedback crossfunctionally.
Main Responsibilities
Own the Book: Manage 4060 Tier 24 accounts from onboarding through retention and upsell.
Churn Prevention: Track leading indicators forecast risks and intervene early.
Growth Execution: Launch upsells platform expansions (Google TikTok Snapchat etc.) and drive aggressive revenue results.
Proactive Client Comms: Maintain weekly touchpoints via Slack WhatsApp Telegram or whatever it takes to stay embedded in their workflow.
Fast Firefighter: Resolve escalations in <24h by coordinating with internal teams (Ad Ops Finance Heroes).
Playbook Builder: Contribute to repeatable processes updating at least one SOP/month.
Data Hygiene & Reporting: Maintain accurate dashboards (ClickUp Looker) highlighting churn risk expansion opportunities and account health.
Client Champion: Relay insights and feedback across Ronin to refine products and internal ops.
Requirements
2 years managing customer or paid media accounts (agency or platformside).
Proficiency with Meta/Facebook Ads plus at least one of: Google Ads TikTok Ads or Snapchat Ads.
Obsessed with communication your Slack updates read like a mission briefing.
Comfortable with client escalations fast prioritization and constant followthrough.
Excellent command of ClickUp Airtable CRMs and messaging platforms (Slack Telegram Discord etc.).
Startup mindset: You act without waiting solve across silos and own outcomes.
Bonus Points
Experience scaling paid media accounts >$100K/mo.
Previous success maintaining <3% churn in a subscription or SaaS business.
Bonus skills in strategy CRO copywriting or media buying.
Experience working remotely with fastscaling performance teams.
Why Join Ronin
Up to $1500/month base salary aggressive bonuses based on retention NRR and upsells.
Fully remote ROWE (resultsonly work environment).
Learning stipends and access to toptier growth masterminds.
Clear growth path: AM Sr. AM Strategic AM Team Lead Enterprise Director.
Employment Type
Full Time
