Salesforce Solution Engineer
Salesforce Solution Engineer
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Job Description
Your Team Responsibilities
The Sales Technology Team at MSCI plays a critical role enabling internal teams to manage and execute business processes across the Lead to Order value chain (Lead Management Opportunity pipeline management and Contract Lifecycle Management) Client Services processes as well as Order to Cash processes (integrations with ERP).
We are seeking a Salesforce Professional who will interact with our business stakeholders to understand and analyze business requirements and design scalable solutions to meet their business objectives. In addition to analysis and design it is expected that he/she has the skillset to plan document configure program test communicate and execute Salesforcerelated implementations. Success in this position requires one to be a selfstarter a good collaborator and communicator (both in written and verbal skills).
Your Key Responsibilities
- Proactively work with business partners to understand and analyze requirements ensuring user stories are well documented.
- Collaborate with business analysts project managers and end users to gather and translate requirements into functional and technical specifications.
- Ability to research and analyze the impact of changes on the Salesforce implementation.
- Effectively communicate status progress risks and challenges to the global Salesforce team and business stakeholders.
- Develop test and deploy custom solutions using Apex Aura Lightning Web Components Flows and other Salesforce technologies.
- Design and build automation workflows lead nurturing programs and engagement programs to drive conversions and qualified lead generation.
- Develop and maintain integrations between Salesforce and Pardot to ensure seamless data flow including lead syncing custom field mappings and data transformations.
- Integrate Salesforce with external systems using REST SOAP and other APIs (Application Programming Interfaces).
- Design and implement data models flows triggers and processes to support business needs.
- Perform code reviews debugging and troubleshooting to ensure quality and performance.
- Provide technical guidance and best practices to other Salesforce developers and administrators.
- Provide estimates and work breakdown structures for assigned tasks
- Continuous learning of new technical and product capabilities from Salesforce inclusive of keeping apprised of updates in each release as well as industry best practices with web development.
- Support end users on implementations (user inquiries that require troubleshooting of Salesforce related capabilities including but not limited to function usage how to data quality data structure reporting business process and logic.)
Your skills and experience that will help you excel
- 3 years of experience as a Salesforce developer preferably with certifications in Administrator Platform Developer I and II.
- Salesforce Marketing Cloud Account Engagement Specialist or Salesforce Marketing Cloud Consultant certification is a big plus.
- Bachelors degree in computer science Engineering or a related field or equivalent work experience.
- Indepth understanding of Sales Service and Marketing clouds with a deep understanding of the Salesforce platform architecture and capabilities.
- Expert in configuring and customizing Salesforce to meet business requirements using capabilities such as Lightning Design System Apex Aura Lightning Web Components Flows Page Layouts Triggers Validation Rules Workflows REST / SOAP APIs and other Salesforce features.
- Proficient in Salesforce development tools including Salesforce CLI (DX IDE) migration tools SOSL SOQL web services app builder and Omnistudio.
- Familiarity with web technologies such as HTML CSS and JavaScript for customizations in Pardot (email templates forms landing pages) is a plus.
- Strong analytical and problemsolving skills with a keen attention to detail and quality.
- Selfmotivated proactive and adaptable with a willingness to learn new skills and technologies.
- High sense of responsibility and ownership.
- Excellent time management skills and ability to prioritize multiple inprogress projects while keeping all projects on track.
- Experience with Agile development and project issue tracking tools such as JIRA is a plus.
About MSCI
What we offer you
- Transparent compensation schemes and comprehensive employee benefits tailored to your location ensuring your financial security health and overall wellbeing.
- Flexible working arrangements advanced technology and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues who inspire support and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey followed by access to our platform LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multidirectional career paths that offer professional growth and development through new challenges internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection including eight Employee Resource Groups. All Abilities Asian Support Network Black Leadership Network Climate Action Network Hola! MSCI Pride & Allies Women in Tech and Womens Leadership Forum.
At MSCI we are passionate about what we do and we are inspired by our purpose to power better investment decisions. Youll be part of an industryleading network of creative curious and entrepreneurial pioneers. This is a space where you can challenge yourself set new standards and perform beyond expectations for yourself our clients and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research data and technology we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industryleading researchenhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex gender gender identity sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy (including unlawful discrimination on the basis of a legally protected parental leave) veteran status or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process please email and indicate the specifics of the assistance needed. Please note this email is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on
Employment Type
Full-Time
