Customer Service Advisor Fraud Investigations
Customer Service Advisor Fraud Investigations
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Job Description
Customer Service Advisor Fraud Investigations
Belfast City Centre Fulltime 25480 per annum 500 bonus after 6 months
If youve got at least 6 months of customer service experience and want to step into a role where youll make a real difference this is it.
Were hiring for a frontline Customer Service role where youll help customers who are worried about fraud on their bank accounts. Youll be their first point of contact helping them feel safe heard and supported.
What youll be doing: Customer Service Advisor Fraud Investigations
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Taking calls from customers reporting suspicious transactions
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Listening reassuring and helping to resolve their concerns with empathy
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Using multiple systems to investigate and update cases accurately
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Following processes carefully to protect customers and their money
What were looking for: Customer Service Advisor Fraud Investigations
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6 months experience in any customer service role (contact centre retail hospitality all welcome)
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A calm clear communicator whos comfortable dealing with emotional or distressed callers
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Techsavvy with solid typing and multitasking skills
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Able to work fulltime on a rotational shift pattern (days evenings weekends)
Whats in it for you: Customer Service Advisor Fraud Investigations
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25480 salary from day one
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500 bonus after 6 months
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2 weeks of paid classroom training followed by supported live calls
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Real career progression17 people promoted to SME roles in the past few months
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Staff perks: big brand discounts onsite parking Pure Gym offers and more
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Belfast city centre location with modern office space
Shifts are rotational (MonSun 7am11pm). Full flexibility is needed once training is complete.
Next Steps
If youre ready for a role thats about more than just answering calls apply now.
Lets get your career moving in the right direction.
Employment Type
Full Time
