Infrastructure Engineer (CAI)
Infrastructure Engineer (CAI)
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Job Description
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
Infrastructure Engineer (Collaboration and Identity)
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa 55000
Reporting to: Infrastructure Collaboration and Identity Manager
Location: London docklands Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisationwide transformation journey. With the customer at the heart of everything we do we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the everchanging technology landscape it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory Entra SSO) and Collaboration (Email Telephony MS Teams) technologies to the business.
Key responsibilities
You will be the goto person for anything related to the systems you are supporting delivering support maintenance and improvements.
Take ownership of technical development and ensure SLAs for daytoday support are met.
Continuously updating your advanced technical knowledge.
A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:
Minimum Criteria
Evidenced technical depth across the following:
Microsoft Active Directory
Microsoft Exchange Server (Including Exchange onprem online and hybrid configuration)
Microsoft 365 collaboration technologies
EntraID and EntraConnect
MS Teams
Outlook
Email systems routing and configuration (DKIM SPF DMARC etc)
Additional criteria required:
Well organised with strong attention to detail youll be writing and maintaining design installation and configuration documentation.
Experience working in a technical team in an enterprise environment. where youve been resolving technical problems delivering upgrades and continuous improvements.
Experienced in defining technical solutions to meet requirements youll have carried out implementation and detailed level support including processing architectural changes.
Fosters a culture of customer first focuses on continual upskilling and mentoring junior members of the team.
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
Choice of voluntary benefits including Technology scheme Cycle to work scheme Willwriting service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Fully equipped onsite gym open 24 / 7 (London office only)
Extensive Wellbeing resources including onsite therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
How do I apply
Please apply with your CV and if you feel it would benefit your application include a short statement around how your experience fits this role.
This advert will close at Midnight on Monday 2nd of June 2025
Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are underrepresented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!
LinkedIn: careers page: luck with your application!
Employment Type
Full Time
