Contact Centre Agent
Contact Centre Agent
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Job Description
Job title:
Contact Centre AgentJob Description:
To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customerfocused right firsttime service managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area
Location:
SwindonUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Employment Type
Full-Time
