Software Development Engineer-Test, Amazon Customer Service
Software Development Engineer-Test, Amazon Customer Service
Posted on :
23-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-05-2025
Job Description
The Shipping & Delivery Support (SDS) Tech team at Amazon is seeking a Software Development Engineer in Test (SDET) to drive endtoend quality while architecting test frameworks for our delivery experience and customer service operations. In this role youll develop comprehensive test plans collaborate with stakeholders to understand requirements analyze test results and drive defect resolution. Additionally youll design and implement scalable test automation frameworks build robust testing infrastructure and ensure the reliability of systems powered by AWS and AI technologies.
Youll drive technical quality across transporter and associatefacing channelsWeb Chat and internal toolsdeveloping frameworks that validate complex integrations between transportation systems and Customer Service. Your work will directly improve delivery support reduce operational defects and enhance the experience for millions of Amazon customers and associates worldwide.
If youre passionate about both quality assurance fundamentals and advanced software development particularly in test architecture and solving complex technical challenges this role offers a unique opportunity to make a global impact.
Key job responsibilities
Develop comprehensive test plans test cases and automation scripts to thoroughly validate product functionality.
Collaborate with software engineers product managers and other stakeholders to understand requirements and design qualityfocused testing approaches.
Analyze test results identify defects and drive them to resolution.
Design and implement scalable test frameworks and testing infrastructure from scratch.
Develop productionquality automation code using modern software development practices.
Architect and build CI/CD pipeline integrations enabling rapid yet safe deployments.
Create reusable test libraries and utilities that improve team efficiency.
Implement performance load and security testing solutions.
Drive testability improvements in software architecture and design.
Contribute to production code when needed especially for testability improvements.
Leverage genAI technologies to enhance test framework capabilities.
A day in the life
Youll work as a software engineer focused on quality collaborating with development teams to design and implement robust test solutions. Youll write productionquality code influence architecture decisions and drive technical standards across the product lifecycle.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
SDS tech builds solutions that provide transporters with the best experience when faced with delivery challenges. We combine deep knowledge of Amazons transportation systems with customer service infrastructure to ensure successful deliveries prevent issues and automate resolutions. Were a diverse inclusive team that values innovation ownership and continuous learning.
2 years of noninternship professional software development testing experience
1 years of test automation frameworks and tools building experience
Experience programming with at least one modern language such as Java C or C# including objectoriented design
Experience in penetration testing and exploitabilityfocused vulnerability assessment
Experience in platformlevel security mitigations and hardening for Linux and Windows
Knowledge of overall system architecture scalability reliability and performance in a database environment
Experience with security in serviceoriented architectures and web services
Experience building test automation frameworks and tools
Experience debugging diagnosing and troubleshooting complex production software issues
Familiarity with AI/ML testing approaches
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll drive technical quality across transporter and associatefacing channelsWeb Chat and internal toolsdeveloping frameworks that validate complex integrations between transportation systems and Customer Service. Your work will directly improve delivery support reduce operational defects and enhance the experience for millions of Amazon customers and associates worldwide.
If youre passionate about both quality assurance fundamentals and advanced software development particularly in test architecture and solving complex technical challenges this role offers a unique opportunity to make a global impact.
Key job responsibilities
Develop comprehensive test plans test cases and automation scripts to thoroughly validate product functionality.
Collaborate with software engineers product managers and other stakeholders to understand requirements and design qualityfocused testing approaches.
Analyze test results identify defects and drive them to resolution.
Design and implement scalable test frameworks and testing infrastructure from scratch.
Develop productionquality automation code using modern software development practices.
Architect and build CI/CD pipeline integrations enabling rapid yet safe deployments.
Create reusable test libraries and utilities that improve team efficiency.
Implement performance load and security testing solutions.
Drive testability improvements in software architecture and design.
Contribute to production code when needed especially for testability improvements.
Leverage genAI technologies to enhance test framework capabilities.
A day in the life
Youll work as a software engineer focused on quality collaborating with development teams to design and implement robust test solutions. Youll write productionquality code influence architecture decisions and drive technical standards across the product lifecycle.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular fulltime employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
SDS tech builds solutions that provide transporters with the best experience when faced with delivery challenges. We combine deep knowledge of Amazons transportation systems with customer service infrastructure to ensure successful deliveries prevent issues and automate resolutions. Were a diverse inclusive team that values innovation ownership and continuous learning.
2 years of noninternship professional software development testing experience
1 years of test automation frameworks and tools building experience
Experience programming with at least one modern language such as Java C or C# including objectoriented design
Experience in penetration testing and exploitabilityfocused vulnerability assessment
Experience in platformlevel security mitigations and hardening for Linux and Windows
Knowledge of overall system architecture scalability reliability and performance in a database environment
Experience with security in serviceoriented architectures and web services
Experience building test automation frameworks and tools
Experience debugging diagnosing and troubleshooting complex production software issues
Familiarity with AI/ML testing approaches
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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