IT Daily Operations Specialist | Ridgeland, Mississippi
IT Daily Operations Specialist | Ridgeland, Mississippi
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Job Description
Job Details
Description
IT Daily Operations Specialist
Mid South Rehab Services Inc. is hiring anIT Daily Operations Specialistto join the TEAM at our Employee Support Center located in Ridgeland.
If you meet the qualifications stated below and would like to discuss this opportunity please contact Shelly Aaron
This is NOT a remote position.
Be sure to check out our videoThats Why I Choose Mid South
The IT Daily Operations Specialist is responsible for providing technical support to end users managing IT assets and ensuring the smooth operation of the organizations technology infrastructure. This role requires strong troubleshooting skills attention to detail and a commitment to customer service.
Responsibilities
- User Support & Ticketing Respond to and resolve user inquiries issues and service requests promptly via the IT ticketing system.
- Provide technical support for software hardware and basic network problems inperson and remotely.
- Deliver excellent customer service and clear communication to end users.
- System & User Management
- Add remove and manage users in Office 365 Active Directory including onboarding and offboarding processes.
- Support user account and permissions management in accordance with company policies.
- Software & Hardware Management
- Maintain and track software licenses ensuring compliance with licensing agreements.
- Maintain an uptodate inventory of computer hardware and peripherals; coordinate procurement and disposal as needed.
- Documentation & Procedures
- Maintain and update IT documentation procedures and knowledge base articles for internal use.
- Assist with IT audits and compliance activities as required.
- Networking & Remote Support
- Perform basic networking tasks (DNS DHCP PING TRACERT) and troubleshoot connectivity issues.
- Provide remote support to offsite users using approved remote administration tools (e.g. Kaseya VSA).
- Security & Compliance
- Ensure endpoint devices comply with company security policies.
- Assist with basic cybersecurity awareness for end users and enforce password policies.
- Support routine system updates patch management and backups as directed.
- Quality Assurance
- Assist with quality assurance testing and collaborate with engineering on software/system verification.
- Continuous Improvement
- Stay current with new technologies and best practices.
- Demonstrate willingness to learn and adapt to evolving IT environments.
Our Company
With over two decades of experience in the therapy industry Mid South provides exceptional physical occupational and speech therapy to our strategic partner facilities. Over the years we have developed a strong foundation of professionals to not only administer care to patients but to also support and manage our therapists.
We are headquartered in Ridgeland Mississippi and our company holds partnerships with numerous facilities in our home state as well as Arkansas Alabama and Tennessee.
We know that by investing in quality employees we also invest in our clients and the longevity of our business. Our devotion to our patients and sincere desire and commitment to be the very best sets us apart from the rest.
Benefits
To attract and retain the best clinical professionals Mid South Rehab Services Inc. offers a comprehensive competitive benefits package that includes:
- Health
- Dental
- Vision
- Company Paid Life Insurance
- Long & ShortTerm Disability
- 401k with Employer Match
- Paid Time Off
- Holiday Pay
- Company Paid and Sponsored CEUs
- Recognition Programs
If you are ready to make a change and become part of a company that views every individual as an asset and work in a culture thats driven by passion with a firm commitment to serving others and creating positive lifechanging experiences look no further! We will serve as your foundation to grow spiritually financially and professionally.
Qualifications
High school diploma or equivalent required; Associate degree in IT or related field preferred.
Relevant certifications (e.g. CompTIA A Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus.
Strong knowledge of Microsoft Office applications (Outlook Excel Word) and Microsoft Teams.
Familiarity with Office 365 Active Directory and user management.
Experience with IT ticketing/service desk platforms (e.g. ServiceNow Jira Zendesk).
Basic networking skills (DNS DHCP PING TRACERT).
Understanding of basic cybersecurity practices for endpoint and user account management.
Excellent troubleshooting communication and customer service skills.
Detailoriented organized and adaptable to new technologies.
Work Environment
All work is performed at the corporate office; however the position may include occasional day trip travel.
Standard business hours; may require occasional afterhours support or oncall availability.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
