Customer Support Administrator – MSO

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are redefining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more likeminded people on our team.

What We Need

We are looking for a Customer Support Administrator MSO (Manufacturers Statement of Origin) to join Element Fleet Management. As the largest pureplay fleet manager in the world we provide unmatched products and services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are You:

• Comfortable working in a fastpaced organization able to shift to different priorities

• Ability to work independently and function within a team environment

As the Customer Support Administrator you will be responsible for providing support to our MSO (Manufacturers Statement of Origin) Processors. The ideal candidate for this role has strong organizational and time management skills. Pays close attention to detail with the ability to multitask and solve problems.

A Day in the Life

• Receive sort and scan incoming mail(Factory Invoices & MSO)

• Process Returned mail

• Update Element systems with MSO status data

• Create Service Cloud cases for Dealer Network Team

• Perform various clerical tasks ( preparing reports maintaining filings systems organizing documents)

• Answering Service Cloud Cases (internal and external customers) 90% On Target Time Closure Rate

• Help clients/customers with inquires

• Resolve issues to ensure positive customer experience

• Manage shared team email box

• Partner with other departments (ITR) to aid in smooth transition

• Assist team members to ensure we commit to client expectations.

• Assist in completing task assigned by Manager

Requirements

• High School Diploma/GED or equivalent work experience.

• 1 2 years professional experience in office environment

• 1 3 years experience in a customer service professional role

• Automotive industry experience highly desired

• 23 year of experience in fleet management and/or vendor management

*Internally this role is known as MSO Processor

The hiring base salary range for this position is $46800 to $64400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decisionmaking and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid timeoff programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legallyprotected factors. Disabilityrelated accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call (800).

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