Supervisor, Patient Access Appointment Center
Supervisor, Patient Access Appointment Center
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Familyfocused benefits
Wellness incentives
Ongoing mentorship development leadership more
8am 5pm / Full Time / 40hrs
Description
JOB DESCRIPTION:
- Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide realtime supervision of appointment specialists responsible for call answering appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time. Adhere to HIPAA and patient confidentiality requirements.
MINIMUM QUALIFICATIONS:
- Bachelors degree in business healthcare or related field or appropriate combination of education and experience.
- 1 2 years experience in customer service and/or call centers preferably in a healthcare setting OR Graduation from the Operations Development Program (ODP).
- Minimum requirement of 1 year of supervisory experience.
- Healthcare or customer service industry experience preferred.
- Excellent written and oral communication skills.
- Professional caring approach strong interpersonal and problem solving skills.
- Position will require the ability to type or keyboard 55 accurate words per minute.
- Must possess excellent communication skills and be able to relate to a wide variety of customers.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Manager
Employment Type
Full-Time
