Central Reservations Supervisor

• A full suite of benefits including flexible time off and a 401k contribution matching plan
• Work in a dynamic culturally diverse team from around the globe
• Work experience in an iconic unforgettable and inspiring location
• Discounts at our hotels restaurants attractions and retail.
• The chance to work in an inclusive culture and make lifelong friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growthor future work atother Pursuitlocations

As the Central Reservations Supervisor you will be a key point of contact for potential and current guests ensuring an exceptional experience from the first interaction. You will lead by example supporting and motivating the reservations team while maintaining high standard of service and operational efficiency.

$22.00/hour plus full benefits!

June 8th 2025!

Guest Interaction & Communication:

• Respond to high volumes of incoming calls in a professional efficient and friendly manner.
• Effectively use computerized reservations systems to process bookings changes and cancellations in accordance with company policies
• Handle guest inquiries with accuracy providing helpful information about accommodations and the surrounding area
• Monitor and manage the reservations teams email inbox to ensure prompt courteous and thorough replies to all guest communications.

Leadership & Team Support:

• Supervise and support the Central Reservations team to deliver outstanding guest service
• Serve as a role model maintaining a positive attitude and high performance under pressure
• Assist the Reservations Manager in handling guest concerns or escalated booking issues.
• Communicate operational updates new promotions and procedural changes to the team

Operational Duties:

• Ensure all reservations from Online Travel Agencies (OTAs) are accurately reflected in the system.
• Perform regular duties of a Central Reservations Agent as needed including directing calls and providing local area information.
• Collaborate with other departments to ensure seamless service and communication
• Assist the Reservations Manager with additional tasks and responsibilities as required

Travel & Representation:

• Occasional travel for familiarizations trips to better understand the guest experience and stay current with product offerings.
• Represent the company and its values during the familiarization trips industry events and partner site visits.
• Build strong relationships with vendor contacts to support ongoing business development

The ideal candidate will require the following knowledge skills and abilities:

• Superior communication skills excellent attention to detail and is motivated to lead a small team
• One year of front desk/reservations experience is preferred or completion of a hospitality program
• Good knowledge of computers Microsoft software data entry and typing skills necessary
• Ability to accept and give direction
• Must be comfortable working in a seated position for extended periods of tie (up to 8 hours)
• Must stay calm under pressure by being resilient adaptable and flexible
• Work out of our Anchorage office

About Us:

Were more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate our collection of hotels and lodges recreational attractions ground transportation services retail food and beverage sightseeing tours and travel products are tied together by iconic destinationworthy locations in Alaska Montana the Canadian Rockies Vancouver Reykjavk Las Vegas and Chicago.

What will your work environment be like

At Pursuit our office is more than just a place to work its a space where you can bring your whole self collaborate with talented teams across departments and build lasting friendships. We believe in fostering an environment where work and play coexist so whether youre tackling projects or enjoying our many perks youll feel supported and valued. With a variety of great benefits were committed to ensuring that your time with us is as fulfilling as it is fun.

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index we specialize in attractionsled hospitality consistently generating revenue and delivering value to our shareholders.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team

We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.