Outlets Supervisors

Industry: Retails

Job Summary:

The Outlets Supervisors leads daily store operations within a dynamic highsecurity airport environment. They supervise the sales team drive commercial performance and ensure an outstanding customer experience aligned with brand standards.

Main Responsibilities

Team Leadership

• Supervise and motivate the sales team to meet performance and service goals.
• Manage work schedules task delegation and daily shift operations.
• Train and onboard new staff on sales techniques store procedures and airport security rules.
• Serve as the main operational liaison between the team and Store Manager.

Sales Performance

• Monitor daily sales average basket size and conversion rates.
• Support team in achieving individual and collective sales targets.
• Analyze KPIs and suggest improvements based on customer and market feedback.

Customer Experience

• Ensure every customer receives professional warm and personalized service.
• Resolve customer concerns with diplomacy and speed.
• Maintain strong shop floor presence to support team performance.

Cash Handling & Compliance

• Oversee cash operations refunds and exception handling.
• Ensure compliance with dutyfree VAT refund and foreign exchange procedures.
• Enforce airport security and conduct standards.

Merchandising & Stock

• Ensure proper product replenishment visual merchandising and display standards.
• Support inventory checks and maintain accurate stock levels.
• Keep the boutique clean organized and aligned with brand guidelines.

Main Requirements:

• Associate degree or equivalent experience in retail or team management.
• 23 years experience in sales and/or supervisory roles.
• Background in airport retail dutyfree or luxury sales is a plus.
• Fluent in English; additional languages (e.g. French Chinese Korean) are a strong asset.
• Strong sales leadership and customer service orientation.
• Proficient in POS systems stock and shift reporting.
• Reliable adaptable and diplomatic in a multicultural setting.