Analyst - Risk Management
Analyst - Risk Management
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a newage digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Roles and Responsibilities
Proactively monitor transactions and merchant activity to detect and prevent suspicious orfraudulent behavior in real time.
Investigate flagged transactions promptly and take immediate action to minimize potentialfinancial losses.
Collaborate closely with partner banks law enforcement authorities and cybercrime units toreport fraud cases and ensure timely resolution and recovery.
Handle transaction discrepancies and disputes raised by customers or merchants ensuringaccurate documentation and swift resolution.
Engage directly with merchants and customers to gather insights validate claims andcommunicate outcomes effectively.
Prepare detailed fraud incident reports and dashboards for internal stakeholders and externalregulatory bodies.
Drive process improvements by identifying patterns suggesting preventive controls andcontributing to system enhancements.
Play a key role in saving fraudrelated losses by acting quickly and strategically in highriskscenarios.
Skills and Experience
Bachelors Degree.
Freshers knowledge about a customer support app or CRM such as Freshdesk
Interpersonal skills Friendly and pleasant demeanor over phone and email
Communication skills Exceptional verbal and written communication
Listening skills Understand anticipate and resolve queries arising from variousstakeholders
Attention to detail and accuracy Excellent organizational skills and multitasking anomalies or suspicious behaviours.
Required Experience:
IC
Employment Type
Full Time
