Service Desk Analyst
Service Desk Analyst
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1 Vacancy
Job Description
Job title:
Service Desk AnalystJob Description:
Were currently looking for a Service Operations Analyst to join the team. This role is a 24/7 operational meaning you will be working shifts 4 on 4 off including nights.
Responsibilities
Monitoring network performance metrics such as latency packet loss and throughput to identify any issues or anomalies.
Performing technical configurations and troubleshooting faults on devices including routers switches firewalls etc.
Responding quickly to network alerts and notifications and managing and resolving incidents and service requests within contractual SLA.
Escalation of complex issues to higherlevel engineers or vendors for resolution providing detailed information on issues and any troubleshooting steps taken.
Ensuring all support requests are updated regularly customers are informed of progress regularly and where required conduct handovers to 24/7 shiftbased colleagues.
About You
Good communication and problem solving skills
Proven customer service experience.
Able to work independently and as part of a team.
Must be keen to learn and adapt to new technologies and processes and has the ability to further develop technical and customer facing skills.
About us: Capita Public Service LPS
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection benefits payments building control support IT networks accounting and much more we make it easier for council teams to concentrate on front line services.
Utilizing your Revenues knowledge you will champion learning and development within our back offices ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
Whats in it for you
Competitive salary
23 days holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
What we hope youll do next:
Looking to discover more Let your line manager know then choose Apply now to fill out our short application and send us your CV.
Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrierfree recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal at or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.
As part of our commitment to diversity we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.
Location:
KirkintillochUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
IC
Employment Type
Full-Time
