Network Engineer I
Network Engineer I
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Houston Methodist Standard
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
- Communicates (oral and written) effectively with customers vendors colleagues and management about services system availability and information.
- Partners with other technical support personnel or vendors in the management and support of Houston Methodist systems.
- Support ITIL processes and conforms to applicable policies and procedures.
SERVICE ESSENTIAL FUNCTIONS
- Assists with the administration and maintenance of the access layer network and/or telecommunication systems.
- Under supervision of department management assists in complex LAN/WAN or Voice integrations including some Data Center WiFi distribution layer and other complex communication technologies.
- Identifies clarifies and resolves issues and risks escalating as appropriate.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Assists in the maintenance of all IDF/MDF closets including but not limited to UPS Cabling etc.
- Assists in quality control testing policy implementation and training of end users on communication channels as needed. (i.e. VPN WebEx phones etc)
- Assists with updating and maintaining drawings monitoring systems and documentation where applicable.
FINANCE ESSENTIAL FUNCTIONS
- Practices good time management and good assessment in professional decision making. Prepares timely reports for management regarding systems status and activity.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Proactively manages own professional development including the pursuit of higher level certifications through training seminars and/or lab work. Completes Individual Development Plan (IDP
- Seeks opportunities to work with more senior engineers to acquire deeper understanding and knowledge of deployed systems and Houston Methodist infrastructure.
- Seeks out innovative technologies or solutions and provides continuous input to team.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.)
WORK EXPERIENCE
- One year of experience in networking and telecommunications or technical support. Some healthcare experience preferred.
License/Certification
- CCNA Certified Cisco Network Associate (CISCO) or other Network Associate Certification within 6 months
- Once proof of initial certification requirements are cleared further tracking of certification is not required
KSA/ Supplemental Data
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Solid understanding of subnetting VLANs and address schemas.
- Basic knowledge of networking concepts.
- Basic experience with PCs servers Cisco network switches and VOIP.
- Basic knowledge of routing. (i.e. gateway subnet mask RIP EIGRP IGRP)
- Basic understanding of DNS DHCP and WINS protocols.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional No
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
Employment Type
Full-Time
