Operations Delivery Analyst lV
Operations Delivery Analyst lV
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Job Description
Operations Delivery Analyst IV
Location: Onsite In Plano Texas
GENERAL DESCRIPTION
The responsibilities of the Delivery Management Analyst include managing client delivery requests schedules deadlines site projects client tests and controlling daytoday synchronization of operational tasks directly with Ops Leads and Supervisors. Executing tracking and validating all incoming management and client requests are closed out timely manner procedures followed check logs and control protocols are adhered to.
To be successful as a Delivery Analyst you should be analytical with a strong attention to detail. The Delivery Analyst is to possess acute client awareness to make good judgements and quick decisions and should be able to interpret incoming client and operations data to identify potential client delivery impacts and work closely with Ops management to correct courses to mitigate impact on client delivery.
Hours: Monday Friday 9 AM 6 PM CST
Pay Rage: $18 $19.50
Job Duties:
- Supports Operations project coordination as it relates to Operations in specific phases/needs in alignment with Conduent and the clients expectations and business needs and as assigned by the manager.
- Facilitate team meetings and calls.
- Maintain monitor and track Operations and client documentation requests and records.
- Monitor Window Book and USPS Postal One dashboard to ensure manifest jobs are imported uploaded and finalized on the Business Customer Gateway.
- Assist Operations management to pull daily Zapp postage by Job report volume and monitor job status according to SLA deadlines.
- Assist Operations management in preparing daily reports/emails to support PAC billing data.
- Review monitor and track operating system upgrades changes test print deployments projects and documentation.
- Draft monitor and track basic plans and milestones.
- Identify and discuss how to solve Operations issues and risks.
- Coordinate with Operations staff and Warehouse to resolve inventory required on the production floor.
- Assist Warehouse Lead in supporting inventory entries and inventory counts as needed.
- Assist in areas as required.
KNOWLEDGE AND SKILLS
- Excellent oral communication skills
- Experience with databases and spreadsheets
- Experience in Microsoft Office
- Strong analytical time management and problemsolving skills
- Must be able to multitask while maintaining attention to detail
- Ability to work independently and as part of a team
WORKING RELATIONSHIPS
Will work with all Print and Mail Production team members. Close working relationship with Management and Client Advocates. Direct report to the Director Service Delivery.
Pay Transparency Laws in some locations require disclosure of compensationrelated information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $18$19.50 per hour.
Required Experience:
IC
Employment Type
Hourly
