Full time - Day Shift - Trust and Safety Counselor

Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner

As part of Teleperformance in the US we were also named #95 in the 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW)

About the Role

As a Trust and Safety Wellness Counselor youll provide onsite overnight support to a team of content moderators working in highfocus emotionally demanding roles. Your presence helps create a safer healthier work environment by offering brief solutionfocused interventions facilitating group wellness sessions and guiding resiliencebuilding practices that support staff wellbeing during nontraditional hours.

This is not a traditional clinical role. While youll draw on your training as a licensed behavioral health professional your work focuses on supporting mental wellbeing in the workplace helping team members manage stress navigate challenges and access resources when needed.

Working closely with program leadership youll contribute to a larger wellness strategy that prioritizes prevention connection and sustainability for those doing essential Trust and Safety work.

What We Offer

Were committed to setting you up for success from your first day onward.

• $36/hour day shift rate
  • Rotating schedule:

  • Week 1: Sunday Monday Tuesday

  • Week 2: Monday Tuesday Wednesday

  • Week 3: Sunday Monday Tuesday

  • Week 4: Monday Tuesday Wednesday

• Full benefits package including medical dental and vision coverage
• 401(k) with company match
• Generous paid time off (PTO) and holiday pay
• Access to Employee Assistance Program (EAP) services and wellness resources
• All required work equipment provided
• Comprehensive training and ongoing clinical consultation
• A supportive environment where your expertise is valued and your wellbeing is prioritized

Job Summary

In this role youll provide overnight onsite wellness support to Trust and Safety personnel through brief interventions group sessions and proactive programming. Your goal is to foster a culture of resilience reduce stress and ensure team members feel supported during emotionally demanding work.

Key Responsibilities

Provide Direct Support

• Offer brief solutionfocused oneonone support sessions (scheduled and ondemand)
• Provide psychoeducational support to content moderators
• Facilitate onboarding checkins and offboarding support for team members
• Respond to urgent or crisis situations with calm compassionate care
• Refer individuals to EAP or external services when appropriate

Deliver Wellness Programming

• Codevelop and lead wellness workshops tailored to the needs of the team
• Assist with the creation and delivery of engaging educational sessions on resilience coping and selfcare
• Promote access to wellness tools and resources available to staff

Collaborate & Communicate

• Work closely with the Wellness Site Lead and Program Manager to align on program goals
• Consult with site leadership on employee wellbeing or behavioral concerns as needed
• Partner with clinical peers to ensure consistent highquality support

Maintain Clinical Standards

• Document interactions clearly and accurately in the Electronic Health Records (EHR) system
• Uphold strict confidentiality in accordance with clinical and company policies
• Participate in regular clinical consultation and supervision
• Maintain active licensure and professional credentials

Be a Reliable Team Member

• Arrive on time and ready to provide coverage for your designated overnight shifts
• Flexibly support other teams or shifts as needed for critical events or planned coverage
• Contribute to a positive professional and teamoriented work environment

Minimum Requirements

• Education: Masters degree in Social Work Counseling Marriage and Family Therapy or a related behavioral health field
• Licensure: Active Idaho clinical license at the associate level or higher (e.g. LMSW LCSW LPC LCPC AMFT LMFT)
• Experience:
  • Candidates should have some prior clinical experience which may include internships practicums or postgraduate work
  • 1 years of professional experience is preferred but not required
  • We welcome applications from newly licensed associatelevel clinicians who are eager to grow their skills in brief intervention group support and workplace wellness
  • Experience with crisis response or group facilitation is a plus
• Skills:
  • Strong communication and active listening abilities
  • Ability to maintain professionalism and boundaries in emotionally sensitive environments
  • Familiarity with clinical documentation and confidentiality standards
• Language: English fluency required

Company Overview

Health Advocate is the nations leading provider of health advocacy navigation wellbeing and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and wellbeing. Our solutions leverage a unique combination of bestinclass personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate Customer Service Association AllStars Award: Service Organization of the Year.

2022:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)

2021:

• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner
• Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID19). Bronze Winner
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)

2020:

• National Customer Service Association AllStars Award: Organizations of 100 or Greater RunnerUp
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold COVID Staycation Ideas brochure
• MarCom Awards: Platinum 2021 Wellbeing Calendar
• Best in Biz Awards: Most CustomerFriendly Company of the Year Medium category (Silver)

Physical Requirements:
This position is primarily sedentary requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing using a mouse and reading information on a screen for extended periods. Additionally frequent phone use is required for communication with team members clients or external parties. Essential physical functions include fingering grasping pulling hand over hand and repetitive motions all necessary for navigating software entering data and interacting with electronic documents.

Mental and Cognitive Requirements:
The role demands strong concentration and attention to detail to complete tasks accurately. Critical thinking and problemsolving skills are necessary to address issues that may arise in daytoday duties. Effective verbal and written communication skills are essential for responding to inquiries and collaborating with others.

Work Environment:
This position is typically remote requiring a home office environment with appropriate lighting a computer and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race color sex age religion national origin citizenship status military service and veteran status physical or mental disability or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60I.35(c)