Scheduling Operations Manager - US West Territory
Scheduling Operations Manager - US West Territory
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$ 96000 - 150000
1 Vacancy
Job Description
Job Description
As our Scheduling Manager you will be leading a highperformance scheduling team focusing on customer and employee experience while supporting the business in revenue growth driving efficiency and profitability.
The scope of this role includes the development of the strategic vision for your team as well as the ability to successfully execute the strategy in a systematic and consistent manner to achieve the desired results. The Scheduling Manager must have strong organizational and operational leadership capabilities coupled with industry knowledge creativity strong communication skills and customer centric focus.
The key responsibilities:
Effective management of scheduling coordinators that are responsible for service delivery of installations repairs and annual maintenance for Agilent instrumentation
Conduct effective resource management to maximize productivity hire train and onboard new employees
Implementing and maintaining processes targeted at efficient operations and positive employee experience
Collaborate with the US Call Centers Managers Field Service Business Managers and Sales Managers to ensure we are meeting and exceeding customer expectations
Utilize metrics and quality measurements to optimize the customer experience during the scheduling process
Promote the Agilent Cross Lab Insight to Outcome brand within your organization
Actively fostering a quality and continuous improvement culture within the organization
Ensure all working relationships follow Agilent Technologies Standards of Business Conduct.
Oversee and ensure conflict/escalation resolution between employees and customers
Compliance in call management according to Agilent policies
Qualifications
Academic/ higher education degree is preferred though we will also consider applicants with an equivalent combination of education training and relevant experience.
6 years of customer service scheduling or relevant experience.
2 years of demonstrated management skills and ability to design and execute processes and initiatives with little to no supervision.
Advanced conflict resolution and problemsolving skills required.
Demonstrated knowledge of the service business and a solid understanding of the scheduling coordinator role and responsibilities.
Experience leading an organization through significant change maintaining a positive and inspirational point of view.
Effective interpersonal and crossfunctional collaboration skills including strong influencing skills.
Demonstrated knowledge of customer preferences needs and expectations.
Excellent written and verbal communication skills; ability to communicate effectively at all levels of the organization.
Familiarity of software applications such as SAP/CRM are a plus.
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Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least May 27 2025 or until the job is no longer posted.The fulltime equivalent pay range for this position is $96000.00 $150000.00/yr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact. For more information about equal employment opportunity protections please visit Required: OccasionalShift:
DayDuration:
No End DateJob Function:
Customer ServiceRequired Experience:
Manager
Employment Type
Full-Time
