Lead Technical Analyst

The Lead Technical Analyst role is responsible for leading the support for softwareasaservice (SaaS) and enterprisewide applications necessary for the collection retrieval accessibility and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration set up and updates to the applications validating that their team has entered data into established tables fields and system databases with the highest level of accuracy. The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between crossfunctional teams and client stakeholders to provide sufficient support for the enterprisewide applications.

• Lead the support for softwareasaservice (SaaS) and enterprisewide applications by providing guidance on developing and identifying design considerations and business impacts needed for configuration
• Drive quality of data for internal department planning and activities
• Lead configuration setup and updating of applications and provide guidance as needed
• Manage data loading process into established tables fields and system databases
• Review and approve governance standards and processes for data input structures and storage mechanisms
• Lead the team in building reports and provide strategic insights and recommendations related to business management and staff decisions
• Lead and mentor the team responsible for training users on the applications and setting up user access
• Provide strategic recommendations for changes in applications development maintenance and system standards
• Establish and share Enterprisewide Applications perspective when collaborating with crossfunctional technical teams within the organization to ensure the integration and interoperability of enterprisewide systems
• Lead and liaise with client stakeholders and external vendors to ensure support for enterprisewide applications

Education

Required

• Bachelors degree in Computer Science or Information Technology. In lieu of a degree at least 9 years of experience in enterprisewide software support

Preferred

• Certifications in ITIL Microsoft and/or Oracle
  

Knowledge and Experience

Required

• 68 years of experience in enterprisewide software support with indepth knowledge of software development methodologies
• Extensive knowledge of enterprisewide applications and software platforms
• Experience managing softwareasaservice (SaaS) and enterprisewide systems
• Expertise in configuring and setting up various enterprisewide applications
• Experience applying security designs and principles to technologybased business solutions
• Experience leading teams and overseeing database management and maintenance
• Ability to develop and review complex custom queries using query and reporting tools
• Extensive knowledge of data management best practices and quality control processes
• Excellent analytical and problemsolving skills
• Excellent communication and interpersonal skills and experience collaborating with crossfunctional teams and external vendors

Preferred

• 5 years of supply chain experience/knowledge (warehouse transportation inventory planning manufacturing purchasing etc.)
• Proven experience in managing largescale implementations leveraging strong communication and organizational skills
• Proven experience in cross collaboration between business and information technology

Technical Skills

• System Configuration
• Software Development Lifecyle (SDLC) Methodology
• Cloud Technologies & Platforms
• Data Analysis
• Data Modeling
• Data Warehousing & ETL Processes
• Reporting Tools
• Systems Security & Access Control

This position is not eligible for sponsorship for work authorization now or in the future including conversion to H1B visa.

This position has a hybrid work schedule with three days in the office and the option for working remotely two days.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. TheCompany therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.