Clinical Manager

Our vast array of services educational employment vocational residential habilitative and behavioral health are delivered through a network of national and international affiliates. This allows us to take a comprehensive holistic approach to improving the lives of every person we serve those who receive and those who reap the benefits of our innovative responsive solutions.

Job Description: In this role the Clinical Manager has responsibility for overseeing the effective functions of multiple designated clinical programs as well as providing direct services as necessary. Duties include supervising Clinical Coordinators and ensuring that services are provided according to best practice standards that promote client recovery. All areas are primary job functions unless otherwise indicated.

Schedule Details: FullTime; 9:00am 5:00pm based on business needs

Location: Reading PA

Program: Crisis Intervention

Salary: $80000/year

Job Functions:

• Possess knowledge of the organization and management of clinical and/or treatment services for behavioral health clients.
• Possess knowledge of the agencys policies and procedures.
• Effectively implement program goals regarding service delivery.
• Conduct regular program staff meetings to meet administrative needs of the program.
• Possess knowledge of the agencys primary software systems.
• Effectively use Word Excel and MyEvolv Electronic Health Record.
• Maintain effective and efficient communication with direct supervisor.
• Report to direct supervisor and other administrative staff as required in a timely and comprehensive manner.
• Complete other responsibilities as assigned by direct supervisor.
• Train staff to effectively conduct their work responsibilities.
• Orient and mentor new Clinical Coordinators and other staff as necessary to the agency policy and procedures the applicable Standard Operating Procedures (SOP) and licensure/regulatory/contractual demands of the program.
• Possess knowledge of the required staff qualifications for all program positions.
• Oversee maintenance of staffing consistent with program needs EEO regulatory requirements and Holcombs policies.
• Possess knowledge of staff performance evaluation processes and ability to document staff compliance with requisite performance standards.
• Conduct annual performance evaluations and 90day probationary evaluations.
• Communicate HR approved personnel disciplinary actions as necessary consistent with agency personnel policy.
• Maintain personal compliance with all required training requirements and personnel documentation standards.
• Submit to Human Resources in a timely manner copies of all required documentation regarding degree licenses certifications clearances and formal trainings.
• Possess knowledge of all laws regulations contractual requirements and agency policies and procedures governing the operation of their designated programs.
• Maintain program in full compliance with all applicable licensing standards contractual requirements and all agency policies.
• Assist supervisor in evaluating program effectiveness and developing an annual program plan.
• Oversee effective documentation of program compliance with Performance Improvement indicators census and other utilization data.
• Possess knowledge of the standards and ethical principles of the best practice of the behavioral healthcare relevant to their programs.
• Collect outcome data and assess efficacy of program services.
• Review preliminary responses to client complaints/grievances prior to submission to the corporate office.
• Possess knowledge of effective and efficient service systems and ability to conduct/oversee performance improvement activities.
• Oversee the timely and effective reporting of incidents through the incident management system.
• Establish and maintain effective working relationships the clients their families payers community support service representatives and agencies.
• Participate in interagency meetings and represent the agency in an effective and professional manner.
• Prepare clear and concise reports and communicate effectively both orally and in writing.
• Work within a group to develop internal systems to improve or ensure quality services.
• Participate in agency committees to develop and implement program/service enhancement.
• Assist with development of expansion of services or with the development of new services.
• Prepare formal proposals for service enhancement or expansion in response to RFPs or other opportunities for growth.
• Attend relevant external events to perform marketing activities.
• Ensure that program service delivery and program operating costs are within budgeted parameters.
• Assist direct supervisor with preparation of annual budget per agency and contract guidelines for all designated programs.
• Maintain effectiveness in providing all authorized client services and providing supporting documentation for reauthorizations as necessary in a timely manner.
• Ensure that designated programs submit timely and accurate payroll and billing documentation.
• Interface with the Accounting Department as needed to resolve billing programs that require program intervention.
• Provide leadership and supervise professional and other staff.
• Provide direct supervision to Clinical Coordinators through individual and group supervision.
• Maintain 24hour availability to program staff and management for emergency consultation.
• Provide direct backup supervisory support to programs as needed.
• Provide direct service to clients as needed.
• Possess knowledge of recovery principles and cultural competency principles.
• Ensure all program services are compliant with recovery and cultural competency principles.