Customer Experience Associate III
Customer Experience Associate III
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Salary Not Disclosed
1 Vacancy
Job Description
Job Track Description:
- Performs business support or technical work using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas requires vocational training certifications licensures or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses training and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
Functional Knowledge
- Has developed skillset in a range of processes procedures and systems.
Business Expertise
- Supports to achieve company goals by helping teams to integrate and work together.
Impact
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
- May give informal guidance to junior team members.
Problem Solving
- Ability to problem solve selfguided.
- Evaluates issues and solutions to provide the best outcome for the client and endusers.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Candidates with 2years of sales & customer service experience for international client.
- Preferred candidates with outbound calls & Collection experience for international client.
- Compute complex information with good analytical skills.
- Ability in problem solving good listening and reasoning
- Excellent English verbal and written skills
- Preferred candidates willing to work with International BPO Industry
- Education Qualification Min. Graduation
- Willing to work in permanent night shifts (US time zones) and rotational offs (No night shift allowance)
- Possess Good health complacent to work for International Call Center project. (Hearing issues/Back pain/ long hours of seating etc.
Required Experience:
IC
Employment Type
Full Time
