Lead QA Analyst

Level Up Your Career with Zynga!

At Zynga we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of TakeTwo Interactive our games have been downloaded over 6 billion timesconnecting players in 175 countries through fun strategy and a little friendly competition.

From thrilling casino spins to epic strategy battles mindbending puzzles and social word challenges our diverse game portfolio has something for everyone. Fanfavorites and latest hits include FarmVille Words With Friends Zynga Poker Game of Thrones Slots Casino Wizard of Oz Slots Hit it Rich! Slots Wonka Slots Top Eleven Toon Blast Empires & Puzzles Merge Dragons! CSR Racing Harry Potter: Puzzles & Spells Match Factory and Color Block Jamplus many more!

Founded in 2007 and headquartered in California our teams span North America Europe and Asia working together to craft unforgettable gaming experiences. Whether youre spinning strategizing matching or competing Zynga is where fun meets innovationand where you can take your career to the next level.

Join us and be part of the play!

Position Overview:

We are looking for a Lead QA Analyst who can lead our daily interactions with internal & external testers based in various locations around the globe. This skilled individual will maintain and improve upon existing communication channels and workflows while leading the facilitation of our QA coverage requirements with these teams.

We are seeking a selfdisciplined problemsolver that is a strong communicator and is respectful and straightforward with colleagues and will have the confidence to speak up when required. You should be trusting flexible and thrive when working as part of a team that promotes a culture of mutual support.

Building extensive product and process knowledge will be key to success in the role.

What Youll Do:

• Supporting the QA team in the execution of their testing working closely with development teams to ensure defects are accurately reported with all required details in acceptable time frames. Working with QA vendors to ensure that the defects entered by their teams are to the high standards required to be accurately triaged.

• Working with the QA leadership team you will be responsible for the continued improvements in quality from our external & internal test teams. Assisting in the scoping briefing and prioritization of workloads to make sure expected coverage is efficiently achieved.

• Taking ownership of the communications pipelines process workflows and the format of required deliverables. Continually assessing and supervising the tools and processes for potential areas of improvement. Driving knowledge sharing across teams while creating maintaining reviewing and iterating on associated documentation.

• Being at the center of the daily QA operation with our vendors youll be directing efforts and switching focus as the project demands. The Lead QA Analyst is the main point of contact between external QA vendors and the internal team acting as a conduit and understanding the needs of both to recognize and resolve future or developing bottlenecks or blockers.

• The ideal candidate actively participates in the handson investigation of issues where required providing support across all parties to ensure accurate defect reporting retesting/regression through to resolution. You will employ your experience to identify highrisk/impact issues that require immediate attention or further investigation.

What You Bring:

• Experience of the game development process and how QA integrates and supports them.

• Working with external partners.

• Experience in managing crosslocation QA teams as an organizer and a leader.

• Establishing assessing and continually improving QA processes.

• Test planning and execution using a variety of test approaches and techniques.

• Ensuring the required levels of test coverage for each product are achieved balancing risk cost and schedule.

• Creation and maintenance of QA documentation including version control management were required.

• Use of QA tools such as Test Rail JIRA and Confluence.

• Thrives in a fastpaced environment that requires frequent shifts in areas of focus.

• Experience testing a product through the entire lifecycle including postship maintenance.

• 4 years software testing experience with 1 year of experience leading/managing test teams.

Bonus Points:

• Knowledge of industrystandard game editors and industry compliance requirements.

• Mobile & Web game familiarity.

• Live Ops experience

• Certifications (ISTQB Scrum Master).

What We Offer You:

Zynga offers a worldclass benefits package that helps support and balance the needs of our teams. To find out more about our benefits visit the Zynga Benefits site

We are proud to be an equal opportunity employer which means we are committed to creating and celebrating diverse thoughts cultures and backgrounds throughout our organization. Employment with us is based on substantive ability objective qualifications and work ethic not an individuals race creed color religion sex or gender gender identity or expression sexual orientation national origin or ancestry alienage or citizenship status physical or mental disability pregnancy age genetic information veteran status marital status status as a victim of domestic violence or sex offenses reproductive health decision or any other characteristics protected by applicable law.

As an equal opportunity employer we are committed to providing the necessary support and accommodation to qualified individuals with disabilities health conditions or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at to request any accommodations or for support related to your application for an open position.

Please be aware that Zynga does not conduct job interviews or make job offers over thirdparty messaging apps such as Telegram WhatsApp or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack and you should not engage. Zyngas inhouse recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain).