Sr. Product Manager, Performance & Insights

Are you a product manager that loves working with the users of robotics solutions at a large scale Do you thrive in a dynamic environment where datadriven decisionmaking is the driving force Can you translate complex data into actionable strategies that create value for our customers Are you skilled at bridging the gap between technical and nontechnical stakeholders ensuring everyone is aligned and informed Is problem solving through teamwork in your DNA Answer yes to any of these and youll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve realworld problems that will transform our customers experiences in ways we cant even imagine yet.

We are seeking an exceptional Technical Product Manager to drive next generation of analytics products and services that will shape the teams offerings in the next few years. This role requires an individual with a proven track record as a handson customerobsessed Product Manager in the data and analytics domain. The ideal candidate will possess a deep customer focus and a passion for extracting businessrelevant insights and recommendations from vast data sets. They will collaborate closely with business intelligence engineers data engineers product managers software teams hardware and reliability engineering teams and stakeholders/partners to derive requirements and formulate a product vision strategy and roadmap. The successful candidate will be a selfdriven professional adept at navigating ambiguity while maintaining a keen eye for detail.

Key job responsibilities
In this role you will define and execute the product vision for our analytics portfolio driving innovation and empowering support teams with predictive insights. You will collaborate with crossfunctional data and analytics teams to leverage latest technologies like Generative AI bestinclass robotics solutions and establish partnerships that enhance our analytics capabilities. Exhibiting a high degree of data fluency you will apply your understanding of data infrastructures to set the vision for new technical capabilities assess feasibility with technical teams and develop product roadmaps focused on extracting meaningful insights to drive business impact. You will own the product roadmap bridging the gap between endusers and data/BI teams. Defining features comprehending customer needs and collaborating with customers and tech teams to prioritize deliverables will be crucial for success in this role. This is a unique opportunity for someone inspired by the growth of robotics and automation at Amazon.

A day in the life
Collaborate with AR product solutions support and business teams to identify opportunities and business needs that can be addressed with analytics capabilities.
Conduct indepth customer discovery understand their needs define use cases and translate them into compelling products and features that will empower the users with insights for proactive support actions.
Drive adoption of new analytics capabilities among the engineering and field team users. Own product feature communication to stakeholders partners and endusers.
Establish and own roadmaps for several analytics product/tooling and ensure development is adequately prioritized by internal stakeholders. Drive timely decisions clear blockers escalate appropriately make tradeoffs: time vs. scope.
Proficiency in data vetting processes to ensure the data accurately represents realworld customer scenarios. Ability to understand and assess available data streams and recommend the most relevant data sources to address specific customer use cases.
Draft and deliver significant contributions to key documents including PRFAQs 6pagers and OP business cases


About the team
The Performance Analytics and Field Insights (P&I) team at Amazon Robotics (AR) develops comprehensive analytics products and services that provide deep insights into the performance of ARs network and its causal factors. Leveraging datadriven approaches robotics expertise and operational knowledge this team develops methodologies to proactively identify network issues and provide recommendations to optimize system performance for all AR solutions and customers. This teams outcomes empower service and support teams with predictive insights proactive network monitoring capabilities and risk assessments to enable an Always Ready support approach.

Bachelors degree in engineering statistics computer science operations research business analytics information systems or equivalent
7 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services

Experience in building and driving adoption of new tools
Experience in using analytical tools such as Tableau Qlikview QuickSight

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