Customer Care Representative - PW035
Customer Care Representative - PW035
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Job Description
Are you a customer service professional withexperience in dispatch or logistics
Do you have familiarity with order processing systems and administrative/office work
Come join the Virginia Distribution Center as aCustomer Care Representative!
Title:Customer Care Representative
State Role Title: Admin & Office Specialist II
Hiring Range:$40000 $45000
Pay Band:2
Agency: Department of General Services
Location:Richmond VA
Recruitment Type:General Public G
The Division of Purchasing & Supplys Virginia Distribution Center (VDC) is seeking a customer service to serve as a Customer Care Representative.VDC provides state agencies and locality customers with quality products quality service and timely delivery of items at lowest possible costs. As part of VDC the Customer Care Representative would provide office services support for VDC customers including order entry and processing document preparation/mailing receiving receptionist duties and assisting with routing/load planning.
Job duties include but are not limited to:
- Serve as VDC Receptionist.
- Create and update shipping and billing accounts in the ERP system.
- Process customer orders and exception requests in the ERP system.
- Provide assigned customers with outofstock and substitution information and make adjustments.
- Assist with route planning for VDC deliveries.
- Review Sales Hold Report Generic Error Report and Comments Report daily to address/correct any errors and release orders to be added to the route plan.
- Receive inbound orders and review associated documents for accuracy.
- Create VA DOC Monthly Allocation Spreadsheet for review by VDC Management.
This position will be located in Sandston Virginia and must report onsite. This position is not eligible for a hybrid telework schedule.
Weve got great benefits!
DGS offers excellent health benefits at affordable pricing pretax spending accounts paid life insurance paid Short and LongTerm Disability benefits paid holidays vacation and other leave benefits wellness programs and a state retirement plan with options for taxdeferred retirement savings including employer matching. Additionally supplemental bus passes ride share or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.
Minimum Qualifications
- Customer service experience.
- Experience with dispatch or logistics for warehouses distribution centers or other facilities.
- Experience with ERP systems.
- Experience with eprocurement or order processing software.
- Familiarity with administrative/office work such as filing answering phones and data entry.
- Basic personal computer software data entry skills including 10key data entry and spreadsheets.
- Ability to work independently and collaboratively with all levels of staff involving the Assistant Manager and Manager when appropriate.
- Ability to communicate effectively verbally and in writing.
- Ability to apply oral and written policies procedures and instructions.
Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire.
The selected candidate must also pass a criminal background check.
Additional Considerations
- Experience with load planning or routingfor a commercial warehouse distribution center commercial warehouse or governmental facility.
- Experience creating and reviewing reports from a variety of software/systems.
- Experience with eVA procurement system.
- Experience with Warehouse Management Systems.
- Experience with multiline phone systems and associated telephone techniques and protocols.
Special Instructions
The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application.
Online applications should be submitted via .
Fax email or mail applications will not be accepted. For assistance or computer access please visit your local Virginia Employment Office or contact our office or.
You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received but this position may be closed at any time after May 25 2025.Please refer to the Your Application page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at for assistance.
Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employees Form I9 (Employment Eligibility Verification) into the Federal EVerify system to confirm identity and work authorization.
The selected candidate must pass a criminal background check.
The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups individuals with disabilities veterans and individuals with AmeriCorps Peace Corps and other national service experience are encouraged to apply.
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found atAHP Letteror by calling DARS at.
Note:Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Contact Information
Name: DGS Human Resources
Phone:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
