Technical Services Support Specialist
Technical Services Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
Responsibilities
- Deployment maintenance and Tier 3 support for Tylers Recreation Management platform.
- Work with Product and Development teams to integrate validate and deploy new technologies tools and hardware solutions to enhance the Recreation Management applications
- Escalation for critical application and infrastructure issues to insure rapid resolution to our customers
- Work with the Cloud team to deploy and maintain infrastructure to support the Recreation Management Applications
- Maintain QA UAT and Production environments for all customers
- Work with the Data team to troubleshoot and resolve complex database and configuration issues.
Qualifications
- System Administration & Scripting
Strong experience with IIS (Internet Information Services) including:
Configuring and deploying web applications
Creating and managing IIS sites and application pools
Understanding of application bindings and security settings
Practical knowledge of PowerShell scripting for automation and system tasks - Cloud & DevOps
Handson experience with AWS Cloud Services particularly:
S3 Lambda CloudFront EC2 and CloudWatch
Solid understanding of API architecture including:
REST principles
Authentication methods (e.g. API keys etc.)
Consuming and testing APIs using tools like Postman
Familiar with Kubernetes concepts and architecture (e.g. pods services deployments config maps)
Solid experience with .NET Framework / .NET Core and C#
Debugging & Monitoring
- Proficient in reading and interpreting application logs and debugging tools
- Ability to troubleshoot and resolve technical errors by understanding:
- Stack traces
- Dependency issues
- HTTP status codes
- Experience with monitoring tools such as New Relic CloudWatch Logs or similar platforms
Database Skills
- Strong knowledge of Microsoft SQL Server and AWS RDS
- Ability to write and modify SQL queries
- Familiarity with stored procedures and views
Required Experience:
Unclear Seniority
Employment Type
Full Time
