Front Desk Greeter/ Product Delivery Coordinator
Front Desk Greeter/ Product Delivery Coordinator
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$ 47000 - 52000
1 Vacancy
Job Description
Job Title: Front Desk Greeter/ Product Delivery Coordinator
Department: Sales Department
Job Family: Variable Operations
Reports to: Sales Manager
ABOUT US
Genesis represents the perfect fusion of modern luxury and cuttingedge technology. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.
JOB OVERVIEW
As the Genesis Front Desk Greeter/ Product Delivery Coordinator you will be the first point of contact for all customers creating a welcoming and professional dealership experience. You will also coordinate vehicle deliveries ensuring a seamless and informative handoff process for new Genesis owners.
KEY RESPONSIBILITIES
- Greet Customers: Welcome customers with a warm and friendly greeting as they enter the showroom. Create a positive and inviting atmosphere.
- Customer Assistance: Assist customers by answering initial inquiries and providing general information about the dealerships offerings including vehicle models features and current promotions.
- Customer Direction: Direct customers to the appropriate sales or service personnel based on their needs. Ensure that customers are connected with the right team members efficiently
- Appointment Scheduling: Manage and coordinate service appointments for customers ensuring that scheduling aligns with technician availability and service department capacity.
- Customer Communication: Serve as the primary point of contact for customers providing updates on service progress confirming appointments and addressing inquiries and concerns in a professional and timely manner.
- Product Knowledge: Maintain a basic understanding of Genesis vehicle models features and benefits to address customer inquiries accurately.
- Promotion Awareness: Stay informed about current Genesis promotions discounts and special offers to communicate these to customers effectively.
- Customer Feedback: Collect and document customer feedback comments and complaints forwarding relevant information to appropriate personnel for resolution and improvement.
- Documentation: Assist with administrative tasks such as appointment scheduling and customer followups.
- Billing and Invoicing: Prepare and process invoices for completed services ensuring accuracy and compliance with established pricing and billing protocols. Handle customer payments and financial transactions.
- Organization: Maintain an organized filing system for records invoices and other paperwork ensuring easy retrieval and compliance with recordkeeping regulations.
- Showroom Maintenance: Maintain a clean and organized reception area.
QUALIFICATIONS
- Education: A high school diploma or equivalent is typically required. Relevant administrative or office management training is a plus. A valid drivers license and clean driving record.
- Communication: Excellent verbal and written communication skills to interact professionally with customers colleagues and dealership staff.
- Skills: Basic knowledge of automotive technology and willingness to learn Genesis product features.
- Customer Service Orientation: A customerfocused mindset and the ability to provide exceptional service in interactions with customers.
**Salary range: $47000 to $52000 per year depending on experience**
FULL TIME BENEFITS
- Medical and Dental Insurance available
- 401K Retirement Plan with Employer Contributions
- Supplemental Life Insurance and LongTerm Disability
- Flexible Medical Spending Account
- Employee discounts for you and your family
- Paid time off
ADDITIONAL INFORMATION
- No Sponsorship / Visa Transfer is available
- Must be able to work flexible hours and mandatory Saturdays
- Work Holidays when required
EEO Statement
Genesis of Englewood is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race color ethnicity gender age national origin religion marital status veteran status physical or other disability sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.
Required Experience:
IC
Employment Type
Full-Time
