Customer Service Representative (Part-Time)
Customer Service Representative (Part-Time)
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Job Description
Working Title: Customer Service Representative (PartTime)
State Role Title:Administrative and Office Specialist II
Position Type:Parttime Wage / Parttime Salaried
Position Status: PartTime
FLSA Status: NonExempt: Eligible for Overtime
College/Division: Financial Aid and Scholarships
Department: 100179 Financial Aid and Scholarships
Pay Rate:Hourly
Specify Range or Amount: $15.00 per hour
Is this a JMU only positionNo
Is this a grantfunded positionNo
Is this a Conflict of Interest designated positionNo
Beginning Review Date:05/29/2025
About JMU:
JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall equipment centers and group exercise studios.
A variety of voluntary benefits such as Pet Insurance Identity Theft and Legal Protection Plans and several other supplemental benefits.
Holiday Breaks: The university is granted 12 holidays a year.
Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings eligible for all employees to join.
Visit our Benefits site to learn more about the benefits that James Madison University offers to parttime employees!
General Information:
The Customer Service Representative is responsible for counseling students parents and the general public about all application and eligibility requirements for all sources of financial assistance and administer financial aid according to federal state and institutional regulations policies and procedures.
Duties and Responsibilities:
- Counsels JMU student/parents and prospective students/parents advising them of application processes and criteria federal regulatory issues status of application professional judgment and financial aid eligibility options.
- Works closely with other JMU offices (University Business Office Registrars Office and Centennial
Scholars Program Office) to facilitate the initial and ongoing enrollment of students. - Assists students and parents with the completion of FAFSAs FSAIDs Master Promissory Notes and Entrance Loan Counseling.
- Works closely with loan area as well as the University Business Office.
- Works with local high schools and JMU community with requests for presentation and workshops.
- Assists with the Financial Aid email box as needed.
Qualifications:
Required:
- Demonstrated oral and written communication skills
- Commitment to professional customer service
- Exceptional timemanagement problemresolution and organizational skills
- Ability to work independently
- Demonstrated accuracy and strong attention to detail
Additional Posting Information:
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
This is a parttime wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.
EVerify Notice: After accepting employment new hires are required to complete an I9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the EVerify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.
We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540).
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540)or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
