Head of Operations and Service
Head of Operations and Service
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Job Description
At Tool Flow Solutions part of Sandvik Machining Solutions were seeking a dynamic and forwardthinking Head of Operations and Service to lead operations for our software business and ensure effective delivery of services and customer support. This is a unique opportunity to lead and enable our service organization to become a stateoftheart Service team in an expanding business environment.
If youre passionate about leading change empowering teams and delivering exceptional value to customers we want to hear from you!
Your mission
In this role youre responsible for leading a diverse international team across presales project delivery technical support and supply chain operations. You provide support across all of our different products and you oversee the full customer journey from solution consulting and implementation to customer success and service excellence ensuring value realization and fast return on investment for our customers.
You drive the transformation of our service organization into a scalable standardized and globally aligned function. Overseeing the execution of implementation projects you ensure theyre delivered on time within budget and to the highest quality standards. Your leadership empowers the team to deliver highquality service optimize operations and contribute directly to business growth.
Youre also responsible for:
Guiding the presales consulting team to deliver solutions aligned with customer requirements.
Supporting global support and service teams to maintain high customer satisfaction.
Securing a robust and efficient supply chainfor Cribwiserelated hardware.
Defining KPIs across service delivery project execution and support operations using data to drive continuous improvement.
Acting as executive sponsor for critical customer cases.
Collaborating closely with our product teams sales marketing and technology teams to align service strategies with business goals.
The location for this position is in Tbingen Germany or Stockholm Sweden.
Your profile
Were looking for someone with a strong background in software and the manufacturing industry with deep expertise in service management processes. You bring proven experience in building and growing international service organizations ideally within a global matrixed environment. Youre skilled in project management and vendor management and you use data to inform strategic decisions. Being financially savvy youre able to manage budgets forecast needs and ensure profitability. With technical proficiency you understand software development processes tools and technologies to effectively manage service delivery. Your knowledge is backed by a degree in a relevant field or equivalent work experience and certifications like ITIL or PMP are a plus. As were a global organization youre proficient in English both verbally and written.
Youre a strategic thinker with a handson approach to leadership inspire and empower your team by fostering a culture of accountability innovation and continuous improvement. Your problemsolving skills are exceptional and you thrive in complex fastpaced environments. Youre a natural collaborator who communicates effectively across cultures and functions and youre adept at resolving conflicts and aligning diverse stakeholders around common goals. Above all youre driven by a desire to deliver exceptional service and create lasting value for customers.
Our culture
At Sandvik were tech driven innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other learning together and celebrating our differences. Visit our stories hub LinkedIn or Facebook to get to know us further.
Contact information
For further information about this position please contact:
Gabriella Huss Executive Talent Acquisition Expert
Weve already decided on what advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts.
Hiring Manager
Oskar Edqvist General Management
Union contacts Sweden
Thomas Lilja Unionen 46 (0)
Tord Engstrm Akademikerfreningen 46 (0)
Peter OlssonAndre Ledarna 46 (0)
How to apply
Please send us your application through our application system as soon as possible and no later than June 10 2025. Job ID: R0079797. Please note that we dont accept applications by email.
Our recruitment process is open and fair we welcome all applicants and evaluate every unique application in line with the specified requirements profile to find the best match for the position. To learn more about our recruitment process please visit our career site or contact HR Services at
Sandvik is a global hightech engineering group providing solutions that enhance productivity profitability and sustainability for the manufacturing mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers processes. Our worldleading offering includes equipment tools services and digital solutions for machining mining rock excavation and rock processing. In 2024 the group had approximately 41000 employees sales in more than 150 countries and revenues of about SEK 123 billion.
Required Experience:
Director
Employment Type
Full-Time
