Merchant Success Specialist
Merchant Success Specialist
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Job Description
Deepen relationships and drive results for our merchants
About the role
As a Merchant Success Specialist at Instabee youll play a key role in ensuring our merchants get the most value out of our partnership. Youll work handson with daily operations while also digging into data and collaborating across teams to improve merchant experience and performance.
This is a great opportunity for someone with a few years of experience in customer success operations or support and whos ready to take the next combine a service mindset with a curious analytical approach helping merchants succeed while continuously improving how we work.
Some of the things youll do:
- Support a portfolio of merchants in their daytoday operations
- Monitor merchant performance and proactively flag issues or opportunities
- Collaborate closely with Key Account Managers on business reviews and insights
- Drive merchant communication around changes peaks and improvements
- Troubleshoot issues and work with Tech and Ops to resolve them
- Create reports dashboards and presentations to support internal and external stakeholders
- Channel feedback from merchants to relevant internal teams (Product Tech Ops)
Your future team:
Youll be part of the Merchant Success team a collaborative energetic group that thrives on problemsolving and partnership. We work across functions to deliver a seamless experience for our merchants and consumers alike.
What were looking for:
- 13 years of experience in a customerfacing role ideally in tech ecommerce logistics or SaaS
- Great communication skills and a service mindset
- Analytical and structured approach comfortable working with numbers and tools
- Technical curiosity you dont need to code but enjoy understanding how systems connect
- Selfdriven and proactive you see what needs to be done and make it happen
The cherry on top
- Experience in merchant/customer success or operations
- Familiarity with tools like Excel Looker Zendesk or CRM systems
- Interest in sustainability or CO reporting
- Previous exposure to APIdriven platforms or integrations
What youll get
At Instabee youll be challenged supported and surrounded by incredible colleagues. Were growing fast and want you to grow with us. And yes weve got some perks:
SkyHigh Office with a 360 view over Stockholm
Dogfriendly floor for your furry friend
Ping pong shuffleboard karaoke and more
Six months paid parental leave
Day off on your birthday
Flexible working hours and hybrid setup
Weekly tech breakfasts
A modern tech stack and fastmoving teams
Diversity & Inclusion
Were committed to building inclusive teams and creating an environment where everyone can thrive. We value diverse perspectives and believe they lead to smarter decisions and better outcomes. Come as you are wed love to meet you.
#LIML1
Employment Type
Full Time
