Technical Customer Support Representative - German Speaker - Lisbon Portugal
Technical Customer Support Representative - German Speaker - Lisbon Portugal
Posted on :
23-05-2025
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1 Vacancy
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Job Description
Position: Technical Customer Support Representative
Location: Lisbon Portugal
Work model: on site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Communicate with clients through various channels including phone email chat and messaging platforms.
- Assist with general inquiries product information and basic technical support.
- Ensure messaging aligns with organizational tone and communication standards across all interactions.
- Refer complex issues to appropriate internal teams or higherlevel support.
- Work collaboratively with technical staff to address and resolve service requests.
- Organize and manage assigned support cases while adhering to team guidelines and priorities.
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone email chat social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Ability to quickly learn new software and technologies
- Effective problemsolving skills and the ability to work collaboratively in a teamoriented environment.
- Organized detailoriented and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fastpaced or evolving support environment.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Relocation support
- And many more!
Employment Type
Full Time
Key Skills
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