Live Chat Customer Service Agent Work from Home No Degree or Experience Needed 2535hr
Live Chat Customer Service Agent Work from Home No Degree or Experience Needed 2535hr
Posted on :
22-05-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
A leading digital product marketplace is seeking Live Chat Customer Service Agents to join its growing remote support team. This is a fully remote role that offers $25$35 per hour and does not require any prior experience or a college degree. Youll handle realtime customer interactions via live chat and emailno phone calls involved. With paid training flexible hours and global hiring this position is ideal for anyone looking to start a legitimate online job with growth potential and full support.
About the Role
The client is a global platform where users purchase downloadable software online subscriptions and virtual tools. As a Live Chat Customer Service Agent youll help customers complete purchases troubleshoot access issues explain subscription features and resolve billing disputesall through chat and email. The job is structured with clear templates and standard operating procedures. Youll receive full training work independently and contribute to a customer experience thats smooth fast and friendly.
Key Responsibilities
Live Chat Coverage: Respond in real time to customer inquiries about order processing subscription upgrades login issues and payment status.
Email Ticket Handling: Manage asynchronous support tickets related to account access failed transactions or refund requests. Use templates to ensure consistency and clarity.
Subscription Support: Assist customers with plan changes cancellations and refund eligibility based on outlined policy guidelines.
Account Troubleshooting: Guide customers through access issues such as password resets browser compatibility problems or device login conflicts.
Ticket Documentation: Accurately log all interactions apply issue tags and leave notes for escalations or followups as needed.
Macro Utilization: Use and update templated responses in the support platform to improve speed and maintain message consistency.
Monitor Platform Status: Stay informed of realtime outages or product bugs using internal alerts and adjust communication accordingly.
Quality and Speed Compliance: Hit daily and weekly goals for average handle time CSAT score and firstresponse rate.
Participate in Team Threads: Use Slack or Notion to stay in sync with teammates ask questions and collaborate on case trends or customer feedback.
How Your Day Will Look
Start of Shift
Log in to the support system check internal announcements for any known issues and begin tackling queued email tickets. Monitor live chat notifications and prepare to go active as volume increases.
MidShift
Manage 25 concurrent live chat conversations switching between product inquiries refund requests and general account questions. Maintain tone accuracy and handling time standards.
End of Shift
Complete followup tickets document any escalations and leave handoff notes for the next team. Optionally contribute to a team thread with suggestions or share feedback on repeat issues.
Required Qualifications
High school diploma or GED (no college required)
No previous customer support experience requiredfull training is provided
Fluent written English with proper grammar and tone
Typing speed of at least 40 words per minute
Reliable computer or laptop with stable internet
Basic tech literacy and willingness to learn new systems
Strong attention to detail and ability to follow structured processes
Comfortable working independently from home
Availability for at least 20 hours per week including potential weekend shifts
Open to feedback and eager to improve
Detailed SkillBuilding Tips for Success
Build Typing Confidence
Use tools like TypingClub or 10FastFingers to practice speed and accuracy. Live chat performance depends on quick clean responses.
Master Macro Use
Get to know the internal macros quickly. The most efficient agents use templates as a base and modify them to feel personal and professional.
Tone and Empathy in Writing
Your words represent the brand. Use positive phrases (Lets get that fixed for you) and avoid negative or robotic tones. Reading chat transcripts from top performers can help you model ideal language.
Time Management During Live Chats
Set up a second monitor or split your screen to manage chats documentation and internal guides efficiently. Use keyboard shortcuts for speed.
Adaptability and Curiosity
As you work more shifts youll see repeat questions and unusual edge cases. Ask questions take notes and build your own cheat sheet of quick solutions.
Leverage Internal Tools
Use the help center and SOP library actively. Knowing how to find the right answer is more valuable than memorizing everything.
Onboarding Process with the Client
1. Submit Application and Resume
Apply through the provided link upload your resume and confirm your tech specs and availability.
2. Writing and Typing Test
Complete a short grammarfocused scenario test and a live typing assessment to verify your readiness.
3. Interview (ChatBased or PreRecorded)
Answer a few written or asynchronous video questions to confirm your availability and communication style.
4. Paid Remote Training
Attend a 5day onboarding series via Zoom or learning portal. Training includes roleplaying platform walkthroughs and workflow simulations.
5. Mentored Shifts
Complete 23 shifts with supervisor guidance. Youll receive realtime feedback on tone resolution quality and typing performance.
6. Full Access and Schedule Assignment
After QA clearance youll be assigned a shift block (parttime or fulltime) gain full chat system access and join ongoing team discussions and contests.
Company Culture
The client offers a collaborative remotefirst culture with a clear focus on personal growth. All support agents are considered frontline brand ambassadors and receive regular feedback access to optional leadership development and digital recognition for high performance. Monthly contests Slack kudos and internal spotlights make it easy to feel seen even while working remotely. Expect a transparent team culture built around shared success.
Alternative Benefits
Paid onboarding and skill development
Flexible scheduling (parttime or fulltime)
No phone workchat and email only
Internal promotions to QA team lead or training coordinator
Access to premium learning platforms (Udemy Coursera)
Home office stipend after 30 days
Monthly CSAT bonus eligibility
Digital gift card rewards and team contests
Why This Opportunity is Perfect for You
If you want a legitimate remote job that pays well and doesnt require phones a resume full of experience or a degree this is one of the best options available. Youll get full training steady hours and a respectful team culture that rewards great work. Whether youre changing careers starting fresh or just want work you can do from anywhere this live chat role offers everything you need to begin.
Frequently Asked Questions
Is experience required
No. This is an entrylevel position and training is fully provided.
Is this a phone job
No. Youll only handle written communication via live chat and emailno phone calls ever.
What hours are available
Shifts are available 24/7. You can select days nights or weekends based on your availability.
Can I work internationally
Yes. This position is open globally to candidates with stable internet and written English proficiency.
How do I apply
Click Apply Now to begin. Youll complete a short application and receive your next steps within 13 business days. Positions fill quickly so apply today to secure your spot.
Employment Type
Full Time
Key Skills
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