Virtual Admin Assistant
Virtual Admin Assistant
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1-3years
35000 - 35000
1 Vacancy
Job Description
This is a remote position.
Philippinebased Filipino Applicants.
This is an exciting opportunity to join one of Australia s fastest growing building companies in a pivotal role in growing a specialist business focused on delivering housing solutions for occupants with diverse needs and adaptable for life. You will be a key part of a dynamic new business uniquely positioned to make a dramatic difference to the New Homes Industry. This company is specialising in design and delivery of new homes for people with diverse ages abilities and needs. It has a range of solutions for SDA housing categories including HPS IL Robust and Fully Accessible as well as specialising in Government Housing rooming homes and women s housing.
Customer Service Responsibilities
- Provide a consistent highquality experience by following company processes.
- Handle client queries professionally and keep clear accurate records.
- Support a positive customerfirst culture through teamwork and communication.
- Use internal tools effectively to ensure smooth and timely service.
Functional Responsibilities
- Accurately manage data forecasts and contractual documentation using the company systems to support efficient workflows.
- Collaborate across departments to ensure a smooth customer journey and maintain process transparency.
- Adapt to changing needs by handling multiple tasks and providing administrative support when required.
Accountability Development & Decision Making
- Make informed independent decisions within established guidelines while promoting innovation and safe practices.
- Take accountability for customer experience quality escalating issues to the Manager when necessary.
- Support team culture and resource efficiency especially during challenges or operational demands.
Requirements
- Excellent communication and customer service skills with a proactive resolution approach is required.
- Wellorganised and able to manage time prioritise tasks and meet deadlines.
- Confident using Microsoft Office databases and general admin tools.
- Professional reliable team player who works well with a variety of people.
- Building or real estate industry experience is a plus
- Bachelors Degree is a plus
While this is a workfromhome position it is important to note that this is a fulltime role not a freelance or flexiblehour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of timetracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a longterm fulltime job not a side gig or freelance task
Payroll is processed bimonthly.
We re looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability we d love to hear from you.
Benefits
1. Monthly Salary: Php35000
2. Salary will be paid on a bimonthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6months probation
6. 13th Month Pay after 30 days
7. Laptop provided after 30 days
8. Permanent workfromhome role. You will have to use your own internet.
9. Annual Salary Review
Excellent communication and customer service skills with a proactive resolution approach is required. Well-organised and able to manage time, prioritise tasks, and meet deadlines. Confident using Microsoft Office, databases, and general admin tools. Professional, reliable team player who works well with a variety of people. Building or real estate industry experience is a plus Bachelor's Degree is a plus Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times, not flexible) Use of time-tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term, full-time job not a side gig or freelance task Payroll is processed bi-monthly. We re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability, we d love to hear from you.
Employment Type
Full Time
