The Deli Manager is responsible for overseeing the daily operations of the deli department ensuring highquality food preparation excellent customer service and compliance with health and safety regulations. This role involves managing staff maintaining inventory and driving sales while promoting a positive work environment.
Key Responsibilities:
Operations Management:
- Oversee daily deli operations including food preparation cooking and presentation.
- Ensure compliance with health and safety regulations and company policies.
- Monitor product quality and freshness addressing any issues as they arise.
- Maintain cleanliness and organization of the deli area including equipment and workspaces.
Staff Management:
- Hire train and supervise deli staff fostering a positive team environment.
- Schedule staff shifts and manage employee performance.
- Conduct regular training sessions on food safety customer service and product knowledge.
Customer Service:
- Provide exceptional customer service and handle customer inquiries and complaints.
- Promote the deli s offerings and provide recommendations to customers.
- Maintain a welcoming and friendly atmosphere for all patrons.
- Inventory and Financial Management:
- Manage inventory levels placing orders and receiving shipments as necessary.
- Monitor waste and spoilage implementing strategies to minimize losses.
- Prepare and manage the deli department s budget including sales forecasting and expense tracking.
- Sales and Marketing:
- Develop and implement promotional strategies to increase deli sales.
- Collaborate with the marketing team on advertising campaigns and instore promotions.
- Monitor sales trends and adjust merchandise offerings accordingly.
- Reporting and Documentation:
- Maintain accurate records of inventory sales and employee performance.
- Prepare reports for upper management detailing department operations and financial performance.
Qualifications:
- Education: High school diploma or equivalent; culinary training or management certification preferred.
- Experience: 24 years of experience in food service or retail management preferably in a deli or grocery environment.
- Skills:
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Knowledge of food safety standards and regulations.
- Proficiency in inventory management and basic financial principles.
- Ability to multitask and thrive in a fastpaced environment.
Physical Requirements:
- Must be able to work in a kitchen environment which may include exposure to heat cold and noise.
Additional pay:
Benefits:
- Employee discount
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Deli: 2 years (preferred)
Key Requirements: Education: High school diploma or equivalent; a degree in culinary arts, hospitality management, or a related field is a plus. Experience: Minimum of 1-3 years of experience in the retail grocery industry, with at least 2 years in a supervisory role, preferably in a deli or food service environment. Knowledge of food safety regulations and best practices. Skills: Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to multitask in a fast-paced environment while maintaining attention to detail . Personal Attributes: Passion for food and customer service. Strong problem-solving skills and the ability to think on your feet. Certifications: Food Handler Certification and/or other relevant certifications as required by local health regulations.
Education
High school diploma or equivalent; a degree in culinary arts, hospitality management, or a related field is a plus.