Desktop Support Technician L2 US
Desktop Support Technician L2 US
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC Installations Moves Additions and Changes)
- Troubleshoot and resolve issues on Windows macOS and mobile devices
- Manage hardware refreshes warranty repairs and equipment redeployment
- Handle printer installation configuration and break/fix support
- Oversee inventory asset tagging and depot operations
- Coordinate equipment shipments returns and asset reclaim
- Support executive/VIP users and perform AV system health checks
- Provide walkup support and assist with onboarding new hires
- Maintain asset management systems and provide weekly inventory/outflow reports
- Collaborate with external vendors for hardware repairs and field dispatch
- Ensure all service requests and incidents are tracked and resolved in a timely manner
- Maintain compliance with internal standards and policies
Requirements
- 3 5 years of experience in IT support roles
- Proficiency with Windows 10 macOS and Microsoft Office Suite
- Imaging and deploying Windows OS
- Understanding of basic networking concepts (TCP/IP Ethernet Windows Networking)
- Experience supporting networked printers and AV systems
- Familiarity with asset management and inventory tracking
- Outstanding customer service and interpersonal communication skills
- Strong organizational and multitasking abilities
- Ability to lift and move equipment up to 50 lbs
- Must have a valid driver s license and access to a personal vehicle
- Experience in automotive manufacturing industry preferred
- MCP and/or A Certifications
- Experience in a help desk or call center environment
- Skilled in spreadsheet and reporting tools
- Strong written documentation and reporting abilities
- Experience supporting executivelevel users
Benefits
Troubleshooting OS Install Hardware Fixes IT Support Active Directory Ticketing Tools Basic Networking Printer Setup Security Basics Customer Help
Education
Degree in Computer Science, Information Technology, Computer Systems
Employment Type
Full Time
