Executive Monitoring Support Mandarin
Executive Monitoring Support Mandarin
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The monitoring support is responsible for the proactive monitoring of 24x7 service orders and acting as a control tower coordinating service deliveries with various internal service teams including Service Delivery Manager Technical Support Technical Account Managers Part Planning Logistic & Field as well as external partners (local service providers) to ensure services are delivered to the customer within the committed turnaround time.
KeyResponsibilities:
Proactiveness 24x7 monitoring & realtime visibility to business service order deliveries within SLA.
Control tower & coordination of service delivery related responses & activities
Oversees the IT related issue (Jira Ticketing) that is essential to business.
Situational awareness & ongoing communication to internal business stakeholders & external partners
Daily close monitoring on Open task (Service Order)
Proactive monitoring of service order deliveries to ensure timely repair within service level agreement.
Control tower of general enquiries operational activities & escalations via phone/email/chat/Communicator queue to ensure resolution & customer satisfaction.
Action on requests & provide response with progress update promptly until issue resolved.
Interpreting data analyzing results using statistical techniques
Interface with relevant service teams to work for part relation & substitution revision delivery ETA service deferral and other alternatives on any miss or potential delay.
Skills Required:
Undergraduate degree/diploma in IT or Business related.
Fresh graduates are encouraged.
Work in 24x7 rotational shift environment
Strong language competencies in English OR Mandarin.
Basic Microsoft Office (Outlook Excel and PowerPoint) skills
Call center/Tech Support/Services/IT & technical experience preferably with monitoring/ ServiceNow tools
Case monitoring & management
Ability to work effectively in a team environment with both technical and nontechnical staff
Attractive Packages:
Attractive Salary (RM3000 RM4000.
Shift Allowance.
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Working Location: Menara TA One.
Work in 24x7 rotational shift environment.
Employment Type
Full Time
