Patient Navigation Specialist I

About the Role:

We are looking for a fulltime Patient Navigation Specialist I Screening to join our newly formed Screening Patient Navigation Department. This department is dedicated to supporting patients through the screening process to ensure timely and successful sample collections. As a key member of this growing team you will collaborate with internal departments vendors providers and sales representatives to deliver an exceptional patient experience and operational excellence.

Essential Duties and Responsibilities:

• Serve as the primary point of contact to coordinate patient screening activities including communication with patients providers vendors and sales teams.
• Communicate professionally and effectively via phone email and Salesforce CRM to ensure a smooth patient navigation experience through the screening workflow.
• Build and maintain strong relationships with patients vendors sales representatives and internal stakeholders to support program success.
• Participate in territoryspecific meetings with sales and client services associates to align business needs and priorities.
• Ensure all patient and provider communications are accurately and promptly documented in Salesforce and other systems.
• Follow established Standard Operating Procedures (SOPs) for patient navigation workflows.
• Monitor and track case progress escalate issues appropriately and ensure service level agreements (SLAs) are met.
• Achieve team and individual goals related to case management and turnaround times.
• Apply problemsolving skills to resolve escalated situations professionally and efficiently.
• Demonstrate flexibility and adaptability in a fastpaced dynamic environment.
• Assist with additional administrative duties as assigned to support overall department needs.
• Support continuous improvement initiatives to refine patient navigation workflows and enhance operational efficiency.

Qualifications :

• Bachelors degree in Biological Sciences Healthcare Administration or a related field preferred; high school diploma required.
• 2 year of experience in customer service within pharma diagnostics medical device biotech or healthcare settings.
• Strong proficiency in Microsoft Office; experience with Salesforce (CRM) is a plus.
• Ability to work independently with excellent time management multitasking and organizational skills.
• Exceptional written and verbal communication skills with strong attention to detail.
• Proven ability to work collaboratively across teams in an operationally complex multiproduct environment.
• Ability to adapt quickly to changing procedures policies and priorities.
• Flexibility with respect to working hours based on client and operational needs.
• Bilingual skills (English/Spanish or other languages) are a plus.
• While the position is primarily remote occasional travel to Guardant Health offices for training or meetings may be required.

Additional Information :

Hybrid Work Model: At Guardant Health we have defined days for inperson/onsite collaboration and workfromhome days for individualfocused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays Tuesdays and Thursdays. We have found aligning our scheduled inoffice days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant our work model has created flexibility for better worklife balance while keeping teams connected to advance our science for our patients.

The US hourly range for this fulltime position is $20.76 to $28.54. The range does not include benefits and if applicable overtime bonus commission or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

For positions based in Palo Alto CA or Redwood City CA the hourly range for this fulltime position is $24.42 to $33.58. The range does not include benefits and if applicable overtime bonus commission or equity.

Within the range individual pay is determined by work location and additional factors including but not limited to jobrelated skills experience and relevant education or training. If you are selected to move forward the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however there may be exposure to high noise levels fumes and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities longterm conditions mental health conditions or sincerely held religious beliefs. If you need support please reach out to 

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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