Insurance Product Manager - Lead
Insurance Product Manager - Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
This position is responsible for managing all operational aspects of a portfolio of contracted vendors. Duties include the management of contracts communications performance competitive solicitations and project management for vendors.
Job Duties:
Models ethical behavior and executes job responsibilities in accordance with Citizens core values ethics and information protection policies.
Manage a portfolio of contracted vendors which may include oversight of up to one hundred firms. Develop annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing contracts credentials and performance management. Serve as project lead coordinating program implementation and implementation of operational enhancements. Visit select vendors corporate locations for relations business development and audit purposes.
Analyze vendor performance to evaluate compliance with contractual obligations quality assurance and service levels provided to Citizens. Facilitate monthly operational conference and web calls and quarterly performance reviews. Conduct operational roundtables and performance reviews with vendors and Citizens staff to document and communicate opportunities for improvement to senior management team. Responsible for performance management related communications and implementation of corrective actions as necessary. Utilize Citizens systems for reporting and monitoring performance measures and communicating trends as well as alerts to Citizens management and vendors.
Serve as project lead in coordinating competitive solicitation projects for vendor categories within managed portfolio. Handle Request for Proposal (RFP) collaborating with procurement until completion of review process.
Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external as related to vendor responsibilities and expectations. Manage communications involving support requests program announcements and operational questions from vendors. May coach counsel or train lessexperienced staff may also direct the work of others may provide input in the performance management goal setting and review processes.
Qualifications :
Knowledge Required:
Knowledge of negotiation ploys and tactics that meet organizational needs.
Knowledge of solving complex problems through analytical approaches.
Knowledge of web conferencing tools.
Proficiency in MS Office.
Knowledge of principles practices and procedures for the unit.
Qualifications
Skills & Abilities Required:
Excellent oral and written communication skills.
Ability to make presentations to groups of twentyfive or more.
Relationship development skills in the area of vendor management sales or customer service.
Relevant Experience Required:
5 or more years of contract or vendor management experience (a masters degree and three years of vendor management experience may substitute for the five or more years) 2 or more years of project management experience.
Education Required:
High School Diploma GED
Bachelors Degree OR 3 years relevant experience OR a combination of college education and relevant experience equivalent to 3 years.
Other Certifications Licenses Required:
- Subject to value of contracts under management must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position must obtain Florida Certified Contract Negotiator designation.
Preferred Experience:
Seven or more years of contract or vendor management experience
Four or more years of project management experience
Formal training in project management principles and practices
Related professional work experience within the property and casualty insurance industry
Business unit specific experience (e.g. underwriting claims information technology)
For insurance operations roles experience managing independent adjusting firms appraisal firms insurance restoration firms or expert services
For information technology roles experience managing contracted firms business process outsourcing service providers software service providers or information services firms. Understanding of the ITIL foundation principles and COBIT processes.
Knowledge of State of Florida procurement laws and contract monitoring requirements
Experience working in an iterative service delivery environment including Agile Scrum Kanban and Lean
Relevant procurement or contract management certification such as Certified Professional in Supply Management Certified Purchasing Manager Certified Commercial Contract Manager Certified Professional Contract Manager Certified Public Procurement Officer or Certified Professional Public Buyer
What percentage of time is accountable for shortterm operational goals 40%
What percentage of time is accountable for transactional daytoday operational support 60%
What percentage of time is accountable for longterm strategic planning 0%
Physical Requirements:
Occasional Move Traverse Operate Activate Use Prepare Inspect Place Detect Position Ascend/Descend Work Atop Transport Position Put Install Remove Travel
Frequent: Stationary position Position self (to) Move
Continuous: Communicate Detect Converse with Discern Convey Express oneself Exchange information Detect Determine Perceive Identify Recognize Judge Observe Inspect Estimate Assess
- Relocation Assistance is available for this position.
- Visa sponsorship is not available for this position.
- Selected candidates must live within a commutable distance (approximately 50 miles) to Citizens Jacksonville or Tallahassee Office
Additional Information :
Additional Information
We offer unlimited career potential excellent training and development opportunities and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental Retirement Savings Plan Vacation and Sick Time EAP Tuition Reimbursement Community Service and much more!
Retirement savings plan with a generous company match
Medical dental and vision coverage
Company Paid employee basic life insurance and shortterm disability
Generous paid time off: vacation sick and holiday leave
Employee Assistance and Wellness Programs
Tuition reimbursement
Professional and leadership development opportunities
Company Paid Parking
Employee recognition programs
Relocation assistance (where applicable)
Community and volunteering opportunities
Casual dress
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
