Alumni Coordinator
Alumni Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Alumni Coordinator is responsible for contacting all adult clients and the parents of adolescent clients postdischarge to foster alumni engagement continuity of care and HEDIS purposes. The Alumni Coordinator offers support and resources as needed gathers actionable constructive feedback about the client and family experience repairs relationships as needed and screens for the need for readmission.
Responsibilities
- Outreach to clients at regular touchpoints to provide information on alumni services and to facilitate outcome data collection on target indicators
- Assists facilities in coordinating alumni meetings and events
- Timely documentation in Salesforce
- Maintain accurate and uptodate database in Salesforce with contact and demographic information on program alumni
- Utilization of text/SMS technology to outreach to alumni
- Coordination of alumni emails & events
- Regular and accurate tracking and reporting of activities
- Communicate in sensitive and compassionate manner evidencing thorough understanding of clinical considerations with regard to eating disorders and mental health
- Familiar with all HIPAA laws and ensure all communication is HIPAA compliant.
- Works closely with Operations and Business Development to ensure superior coordination of care and expand resource network
This is a fulltime position at our corporate office.
Qualifications :
- Bachelors degree preferred
- 2 years of customer service experience preferred
- Understanding of and ability to communicate with people of all educational and cultural backgrounds.
- Possesses essential telephone skills
- General office and/or behavioral health environment minimum 2 years
- Experience with Salesforce is a plus
Not sure if you meet all the qualifications Apply anyway! To provide truly innovative care we need to have a diverse team around us. Thats why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above wed be happy to consider your application.
Additional Information :
We maintain a drugfree workplace and perform preemployment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age race color religion sex or national origin.
For more information about our company benefits please visit us at Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives experiences and strives to hire and retain a diverse workforce.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
