Global Partner Program Manager

Youre not just a program manager. Youre the operational backbone behind bold ideasturning program design into repeatable scalable execution.

At CyberArk we move fearlessly forwardand were looking for someone who does the same. As our Global Channel Program Manager youll ensure the daytoday success of CyberArks global Channel Partner Program by owning operational delivery program governance compliance enforcement and partnerfacing systems execution. Youll be a trusted advisor to Channel Account Managers (CAMs) ensuring they are equipped to drive partner engagement while maintaining program standards.

This role is built for someone who:

•  Thrives in execution and implementation turning strategy into results
• Brings structure rigor and accountability to program operations
• Builds trusted relationships across regions and functions through clarity and responsiveness
• Stays focused on details without losing sight of crossfunctional dependencies
• Is energized by solving problems enabling others and delivering operational excellence
• Acts in the best interest of the team and companyyoure accountable passionate and focused on results.

Youll support Channel Account Managers (CAMs) ensure governance and compliance and lead the partner experience across platforms like the CyberArk Partner Community. Youll support the execution of global initiatives by delivering fielddriven insights and ensuring that partner program changes are implemented consistently and effectively.

This is your opportunity to make a measurable impact in a company thats pioneering the future of identity security.

What Youll Do:

Program Execution & Field Support

• Act as the primary business partner to CAMs for the daily execution of the Channel Partner Program (CPP)
• Triage and resolve partnerrelated operational questions requests and escalations from the field
• Lead the onboarding experience for new CAMs and partnerfacing roles ensuring alignment with program structure tools and processes
• Manage program support channels including the CPP inbox and Chatter threads ensuring timely responses and resolution

Governance Compliance & Performance Reporting:

• Own the operational enforcement of program rules and policies including tier eligibility certification requirements and benefit qualifications
• Oversee audit readiness and support quarterly/annual compliance reviews in coordination with Legal Finance and RevOps
• Validate partner records in Salesforce and coordinate with RevOps for proper hierarchy segmentation and benefit setup
• Track and report compliance metrics and operational KPIs highlighting issues and areas for remediation

Partner Experience & Platform Operations:

• Manage partner content governance on Highspot ensuring timely updates and clear organization for internal and external audiences
• Serve as the daytoday business lead for the CyberArk Partner Community platform (PC) coordinating enhancements and release testing with IT and RevOps
• Maintain user documentation release notes and training guides to drive platform adoption and satisfaction
• Deliver regular usage reporting feedback collection and crossfunctional updates on platform performance

Initiative Implementation

• Support field execution of initiatives owned by the Global Partner Programs team (e.g. new tier launches regional campaigns platform changes)
• Localize global rollouts by providing handson CAM support field training and operational oversight
• Surface regional feedback adoption blockers and success stories to inform future phases of rollout

#LICT1

Qualifications :

• 8 years of experience in channel operations partner program execution or field enablement within enterprise technology
• Handson experience managing compliance processes partner onboarding or program governance at scale
• Familiarity with tools like Salesforce (SFDC) PRM platforms Highspot and content management systems
• Ability to manage crossfunctional workflows and collaborate across functions (RevOps Legal IT Marketing)
• A passion for execution detail and resultswith a serviceoriented mindset and structured approach

Additional Information :

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $113000 $157000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits. 
 

Remote Work :

Yes

Employment Type :

Fulltime