Appointment Secretary ( OMC)
Appointment Secretary ( OMC)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview of the Role:
Schedule patient and ancillary department appointments in a professional efficient and timely manner; provide excellent customer service to external and internal customers. Be informative to all customers.
Essential Job Duties:
Schedule and reschedule new patients and established patients appointments.
Register new patients and update established patients accounts.
Collect/update patient insurance information during each call.
Be knowledgeable with doctors specialties office locations insurance guidelines scheduling protocols.
Phone backup for nurses during lunch or when doctors are out.
Overhead page when necessary.
Be familiar with nurses and doctors Emergency on Call protocol.
Be flexible with multitasking during high call volume peaks.
Answer websites and smile reminder emails.
Make exit appointments for doctors and ancillary departments.
PBX and be knowledgeable in all areas of Ob/GYN Medical Center CBO MSO and Satellites (locations personnel directory websites).
Mail out patient recalls.
Damage control with unsatisfied patients.
Mail out new patient packages when necessary.
Follow HIPAA guidelines.
Other miscellaneous duties as assigned.
Qualifications :
Minimum Qualifications:
1 year of Appointment Secretary experience preferably in a OB/GYN medical office setting
1 year of PBX or call center experience
1 year of Athena EMR experience (Preferred)
Basic computer literacy
Ability to handle yourself in a professional manner
Ability to accurately enter patient data into office software
Be a selfmotivator and problem solver
Education/Certificate/License
High School Graduate or GED
Physical Demands
Work may require sitting for long periods of time; also stooping bending and stretching for files and supplies; occasionally lifting files or paper weighing up to 30 pounds; requires manual dexterity sufficient to operate a keyboard operate a telephone copier and such other office equipment as necessary; vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts; it is necessary to view and type on computer screens for long periods and to work in an environment which is very stressful.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
