Engineering Manager - AI Platforms
Engineering Manager - AI Platforms
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Job Description
About the Role:
Freshworks is seeking a strong and experienced Engineering Manager to lead the engineering charter for AI Platforms focused on building and scaling foundational platforms and middleware services that power AI/ML workloads.
This role demands technical and strategic leadership in the areas of platform engineering distributed systems and managing machine learning services. You will lead a team that develops highscale lowlatency AI core services which includes discriminative and Gen AI integrations.
Experience in building platform services at scale with exposure to machine learning (ML) MLOps or GenAI systems is highly valued.
Responsibilities:
Own the technical vision roadmap and architecture of core AI platform services
Drive execution across crossfunctional engineering squads to build scalable reliable and reusable platform components.
Manage and mentor a highperforming team of engineers fostering career growth and technical depth.
Partner with AI/ML scientists MLEs System engineers product managers and architects to translate AI research and use cases into production ready services.
Champion engineering best practices including CI/CD observability fault tolerance and performance.
Drive quality reliability and efficiency through code and architectural reviews system observability and testing standards.
Influence and evolve the broader AI platform strategy at Freshworks through thought leadership.
Own delivery SLAs and operational excellence for AI platform services.
Contribute to hiring and shaping the engineering culture within the team and organization.
Qualifications :
Bachelors degree in computer science Engineering or a related field (or equivalent work experience)
10 years of software engineering experience with at least 3 years in people management roles
Strong background in building and operating platformlevel or middleware services at scale.
Strong design and architecture skills especially in distributed systems backend services APIs infrastructure and Ops
Set and uphold systems engineering standards around service performance reliability and observabilitydriving metric instrumentation performance benchmarking and a strong oncall and incident response culture
Excellent programming skills in one or more languages (Java Python Go etc.)
Passion for coaching growing engineers and helping them achieve their potential
Proven track record of driving technical and process improvements at an organizational level
Strong communication and stakeholder management skills
Experience building machine learning platforms GenAI integration or MLOps tooling is a significant plus
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
