Support Coordinator
Support Coordinator
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Job Description
Union: nonunion
Number of vacancies: 1
Site: Toronto General Hospital
Department: Patient Experience myUHN Patient Portal/ Virtual Care Operations
Reports to: Senior Manager
Work Model: Hybrid
Hours: 37.5 hours per week
Status: Temporary FullTime Contract till March 2026
Closing Date: May 27 2025
Position Summary
Were seeking a dedicated and compassionate Support Coordinator to join our team. In this role youll play a key part in supporting patients caregivers and UHN care providers by offering realtime assistance. Your work will help enhance digital literacy and provide training and education on the myUHN Patient Portal and Virtual Care features.
Youll also contribute to the development and implementation of marketing and outreach strategies to increase awareness and engagement helping to amplify the impact of the patient portal across our community.
Duties
- Provide firstlevel support to patients caregivers proxy users and staff that is aligned with UHNs Patient Declaration of Values. First level support includes: responding to myUHN and virtual care inquiries troubleshooting and resolving access issues and triaging patients to the appropriate care team
- Collaborate with multiple stakeholders and provides leadership to resolve access technical or quality of information issues along with contributing to quality improvement initiatives
- Involved in updating maintaining and distributing myUHN marketing and communication material including patient information brochures staff tip sheets FAQs startup kits posters
- Support the coordination of digital health literacy patient community and staff engagement activities such as marketing events demos and inservices
- Collaborate with UHN subject matter experts to enhance myUHN / Virtual Care features and digital literacy engagement activities training and communication
Qualifications :
- Undergraduate degree in a healthrelated field or related work experience in virtual care technologies health policy health education or communication or recognized equivalent required
- Minimum 12 years practical and related experience and/or 1 year onthejob training required
- Excellent written and verbal communication skills and ability to communicate effectively with those who have low digital literacy skills
- Strong interpersonal and communication skills that demonstrate compassion empathy patience and respect for colleagues patients family members and caregivers
- Demonstrated ability to build successful working relationships with patients caregivers staff physicians and external partners such as government bodies or community health organizations
- Ability to work in a fastpaced environment
- Strong time management skills and excellent organizational planning skills
- Proven adaptability to varying roles and responsibilities as strategic needs and priorities of the position department or portfolio evolve
- Experience working within health care and education preferable in a hospital environment
- Knowledge of EPIC platform is an asset
- Knowledge of functionality and navigating personal devices (e.g. smartphones tablets computers)
- Strong computer skills (Internet Microsoft Word Microsoft Teams Outlook PowerPoint Excel)
- Proven adaptability to varying roles and responsibilities as needs and priorities of the position evolve
- Demonstrated ability to build successful working relationships
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
