Help Desk Technician
Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Employee Standards:
- Support department objectives and company goals
- Be a team player
- Sustain a positive enthusiastic and professional attitude at all times
- Accommodate requests with a smile and can do attitude
- Adhere to manager directives
- Maintain a professional appearance and demeanor
- Arrive on time properly dressed and prepared to work
- Perform all duties in a timely accurate honest and professional manner
- Communicate with customers professionally and in accordance with customer service standards
- Be respectful of others
Tasks/Responsibilities:
- Respond to requests for technical assistance in person via phone electronically
- Diagnose and resolve technical hardware and software issues and advise user on appropriate action
- Research questions using available information resources
- Log interactions and administer help desk software
- Redirect problems to correct resource
- Maintain and document spare part inventory
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Stay current with system information changes and updates
- Other duties as deemed appropriate by management and for which management believes adequate experience exists or for which knowledge can be easily obtained in order to perform such duties.
Qualifications :
- Must be a US person as described in Title 22 Chapter I Subchapter M Part 120 Subpart C 120.62
- Associates degree or completion of coursework at a technical school or equivalent related experience
- Strong customer service skills
- Working knowledge of fundamental operations of relevant software hardware and other equipment
- Knowledge of relevant call tracking applications
- Related experience and training in troubleshooting and providing help desk support
- Experience with software deployment tools
- Handson expertise with network printers and peripheral devices and mobile devices
- Ability to assist users remotely using remote access tools
Reporting:
This position reports directly to the Sr. Director of Operations
Skills/Requirements:
- Ability to maintain confidentially
- Needs to be receptive to and accepting guidance from others
- Ability to deal with difficult people and problems
- Able to work well in a team environment
- Able to work in a diverse group of people
- Attention to detail
- Willing to work overtime as necessary
- Ability to multitask and prioritize assignments
- Perform other duties as assigned
- Travel as needed
Physical Demands:
- Able to sit for long periods of time
- Able to lift up to 30 pounds
Additional Information :
Schedule:
- MondayFriday 8:30am5:00pm
What we offer:
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
