Logistics Operations Coordinator - Warehouse Ops
Logistics Operations Coordinator - Warehouse Ops
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Logistics Operations Coordinator is responsible for processing shipments tracking and tracing and communicating with customers and other departments.
Responsibilities
- Enhance customer relationships by identifying areas for improvement in the overall customer experience
- Develop and maintain relationships with crossfunctional departments as well as carriers vendors and other service providers
- Communicate with customers in person and/or through calls emails digital platforms and ticketing systems
- Process shipping requests generate internationallycompliant documents and manage shipment exceptions according to SLA
- Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
- Coordinate and collaborate with multiple parties including customer stakeholders warehouses carriers service providers and onsite team members to resolve any issues that may arise and escalate as necessary
- Maintain knowledge of customer and company policies on all aspects of product movement
- Identify and suggest corrective actions for ongoing incidents delivery issues opportunities and SOPs
- Identify and articulate process improvement ideas to support operations
- Create documented process for customers when requested SOP/SWI creation
- Support the implementation of companys culture within the team
- Work towards individual and department Key Performance Indicators (KPIs)
- Stay up to date with the best practices in supply chain techniques and best practices and proactively apply new knowledge to improve processes
Qualifications :
- Bachelors degree or equivalent working experience
- 12 years of experience in logistics and/or high volume customer service roles
- Fluent in English; excellent written and oral communication skills
- Excellent customer service skills
- Strong organizational communication and problemsolving skills
- Selfstarter with the ability to triage and prioritize tasks in a fastpaced environment
- Analytical mindset with the ability to interpret data and make informed decisions
- Possesses a positive cando attitude
- Strong knowledge of Microsoft Office Google Workspace
Additional Information :
- English professional proficiency required
- Onsite in Amsterdam NOT remote
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
