Tech Lead PMS Opera (F/M/X)

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams known as Heartists bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized memorable and sustainable experiences. 

Here we create new ways to travel within each of our 5500 hotels connecting closely with our 100 million clients in 110 countries.  

Here we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here your scope will know no boundaries; 

So join us and dare to make an impact on the world! 

Here is where your greatest challenge awaits you:

As a Technical Lead specializing in the technologies of the Opera ecosystem you will provide technical leadership and expertise in supporting and maintaining critical systems including Opera ORS (Opera Reservation System) OWS (Opera Web Services) ADS (Availability Distribution System) OXIHUB OXI (Opera XML Interface) IFC (Internet For Guests) PMS (Property Management System) Accor Shell and AMQ (Advanced Message Queuing).

You will supervise a team and drive improvements in the systems within the Accor ecosystem.

Your missions and responsibilities:

• Technical Leadership and Team Management: Guide the technical team provide strategic advice and promote a culture of innovation.
• Support and Maintenance of Systems: Ensure the availability stability and performance of the Opera systems and manage critical incidents.
• Expertise and Problem Resolution: Act as an expert resolve complex issues and provide level 2 support for the PMS.
• Integration and Interfaces: Ensure smooth integration of the systems related to Opera and collaborate with vendors for interface maintenance.
• Documentation and Knowledge Management: Keep documentation up to date and contribute to the knowledge base while organizing training for the team.
• Monitoring and Optimization: Implement monitoring solutions and analyze performance indicators to optimize the systems.
• CrossFunctional Collaboration: Facilitate knowledge transfer to the GSS (Global Support Services) support team.

Qualifications :

And you

You hold a Bachelors or Masters degree in Computer Science Information Technology or a related field. You have over 7 years of experience in IT including at least 3 to 5 years in a leadership role. You possess indepth expertise in Opera systems and associated hotel management systems with skills in system integration and API management as well as a solid understanding of the hospitality industry.

Skills:

• Excellent customer service skills with a customercentric approach.
• Advanced language skills in French and English.
• Technical expertise combined with leadership skills.
• Adaptability and quick learning ability.
• Experience in vendor management and strong analytical skills.

Additional Information :

Accor dares to impact: 

the world 

• Accor is committed to the world around us with a strong employer culture focused on the development of our 300000 talents. 

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

your career: 

• We enable all our employees to manage their worklife balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively allowing us to grow together on a daily basis. 

Specifically at Accor Tech & Digital: 

• Remote work in France and flexible work options: work from home our offices or even our hotels and coworking spaces. 

• Every Wednesday afternoon dedicate your time to deep work and personal development. 

• Work in a multicultural and Englishspeaking environment. 

• Continuous improvement & training: Hackathons exceptional technology partnerships dedicated talent management and a dedicated training platform Digitech Academy & certifications. 

and also 

• ALL Heartist Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to 600 for the use of green transportation or 75% coverage of Pass Navigo (public transportation pass). 

• 10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• Attractive working conditions with collaborative workspaces restaurants and recreational and sports areas. 

Your talent and motivation are our only selection criteria. 

We value the richness of the diverse nationalities personalities and professional backgrounds. 

We know how to adapt to the specific needs of our employees including those with disabilities. 
We encourage all applications regardless of gender so go ahead and apply! 

Recruitment is all about people!  

Is this mission appealing to youApply and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

2. An interview with the team manager responsible for the role you are interested in. 

3. For some roles you might also be required to complete an assessment (use case and motivation questionnaire. 

4. A final interview with our Human Resources team to discuss our Groups culture work environment training program career prospects as well as various benefits offered by the Group. 

5. A personalized feedback. 

#accortechdigital 

Remote Work :

Yes

Employment Type :

Fulltime