Customer Supply Chain Coordinator

As a Customer Supply Chain Coordinator youre the crucial link between our beans brewers and buyersmaking sure everything flows smoothly from supplier to customer. Your goal Deliver an outstanding customer experience every time.

Youll handle local escalations drive databased improvements and support the team operationally while connecting closely with other key stakeholders.

What youll do:

• Be the point person for daytoday order processing (manual and EDI): making sure orders are received entered and ready to go.
• Support our customers by resolving questions and issues quickly and efficiently processing returns and credits as needed.
• Collaborate with supply chain and commercial teams to improve customer satisfaction and find smarter ways to work.
• Spot opportunities to improve processes and help the team work even better together.
• Ensure we stay on top of data: youll update and analyze reports (weekly/monthly) identify patterns and recommend solutions to make things run more efficiently.
• Keep us running smoothly in our systems (SAP CRM EDI) and ensure our data is always clean and up to date.
• Support new product launches and promotions helping the team stay organized and customers stay happy.

Qualifications :

Working in the worlds largest pureplay coffee and tea company means big ambitions and big ambition means big responsibility. Working at JDE Peets is handson giving you an opportunity to leave your mark.

For this role were looking for someone who has the following skills and experience:

• A bachelors or masters degree plus 3 years of experience in Customer Service ideally within Order to Cash processes
• Handson experience with ERP systems (SAP and/or System 21) EDI and MS Office
• Strong analytical skillsyoure confident working with data and reports
• A natural problemsolver with a mindset for continuous improvement
• Excellent communication skills and a customerfirst attitude
• Comfortable working with different teams and stakeholders across the business
• Fluent in Dutch French and English
• Experience in FMCG or robotics Thats a bonus!

Additional Information :

Whats it like to work at JDE Peets

We are people united by the power and possibility of tea and coffee. At JDE Peets we thrive on the freedom to pursue opportunities provoking new ideas to make an impact at scale. Our ambition is simple JDE Peets: unleashing the possibilities of coffee and tea.

At JDE we offer a competitive compensation & benefits package for this role this includes a flex income plan 33 days of holidays a bonus opportunity eco and meal vouchers etc We value meeting colleagues in the office (Esplanade 1 1020 Brussels: only 10 minutes walk from Metro Heysel) and we enjoy our focus time when working from home: we support you in getting the right ergonomic material to work from home efficiently and even offer the option to take a workation!

Our DE&I Statement

At JDE Peets we aim to create a better future where we authentically serve reflect and embrace everyone. We believe in fostering a more diverse equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race ethnicity sex gender identity sexual orientation religion nationality age disability or any other trait protected by law.

Throughout the entire employee lifecycle we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Whats next
Interested Wed love to hear from you! After we received your application we will do our utmost to give you quick feedback. Part of the recruitment procedure will be an online assessment followed by interviews and a business case.

Find out more at  #acupofamazing #LIHybrid

Remote Work :

No

Employment Type :

Fulltime