Royal Service
Royal Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What You Will Be Doing:
- Responsible for all PBX and dispatch functions in the hotel including internal and external calls voicemail etc.
- Is an expert in Front Office Housekeeping POMEC InRoom Dining Food and Beverage Operations as they function as the call center of the hotel
- Perform Quality Assurance Checks to identify trends and areas of opportunity
- Assist with room checks and warming as required
- Consistently offer professional engaging and friendly service
- Resolve guest issues and inquires
- Monitor and respond to guest inquiries via hotel text messaging platform ensuring 24 hour accessibility and response.
- Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
- Enter track and dispatch Engineering work order requests
- Handle Housekeeping dispatch restaurant reservations and Lost and Found
- Provide seamless In Room Dining order taking fully knowledgeable in the menus and the operation
- Utilize Royal Service Manager for all calls and requests to ensure trend tracking
- Create internal tickets for guest issues or complaints while monitoring tickets for follow up and immediate resolution
- Generate ACDC arrival reports
- Handle all telecom requirements and equipment
- Review daily reports arrival VIP group following up on action items
- Build strong rapport with support departments
- Administer wake up calls
- Other duties as assigned
Qualifications :
Your Experience and Skills Include:
- Ability to work all shifts including overnights weekends and holidays
- Previous experience in Front Office operations or PBX operations in a luxury setting an asset
- An operational knowledge and proficiency in Front Office SystemsMicrosFidelio and Microsoft Office suite (Word Excel PowerPoint)
- Excellent written/verbal communication coaching and interpersonal skills
- Ability to solve problems and make rational decisions.
- Strong guest service orientation utilizing creative thinking
- Excellent followup and ability to work as part of a large diverse team
- Able to balance a variety of conflicting priorities while providing guest service
- We are a dogfriendly property comfortability to work around animals and animal dander is necessary.
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
- Must have proof of valid U.S. work authorization.
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Constant walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
