Lead PCC - Ortho
Lead PCC - Ortho
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Job Description
Overview
The Lead Patient Care Coordinator (PCC) at Brident Dental Services serves as the key liaison for our patients ensuring a seamless and welcoming experience from the moment they arrive. In this role the Lead PCC will greet patients warmly introduce them to our office coordinate treatment services and cultivate lasting relationships. Collaborating closely with the Business Manager the Lead PCC must possess exceptional communication skills a genuine passion for outstanding customer service and a talent for sales. The ultimate goal of the Lead Patient Care Coordinator is to make every patient feel valued and at ease delivering the Ultimate Patient Experience during each visit to our offices.
Responsibilities
Essential Functions:
- Set and achieve personal sales goals while supporting the goals of the team.
- Greet patients in a timely professional and engaging manner.
- Introduce new patients to the office and staff.
- Provide patient consultations and communicate information about recommended treatments.
- Discuss cost of service insurance coverage and payment options with patients
- Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
- Nurture the patient relationship to encourage patient retention.
- Work as a team player to ensure each customer receives the best service possible.
- Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.
Qualifications
Qualifications:
- Minimum of high school diploma or equivalent required.
- Customer service focused.
- Excellent time management and organizational skills.
- Preferred dental office experience.
- Preferred experience with dental insurance.
- Preferred experience with Denticon/Dentrix.
Skills and Abilities:
- Two (2) years of sales customer service or related work experience.
- Bilingual SpanishEnglish skills preferred.
- Ability to handle patient concerns and prioritize multiple tasks in a fastpaced environment positively and proactively.
- Ability to quickly learn new procedures and processes.
- Excellent communication and interpersonal skills
- High level of ownership accountability and initiative
- Friendly outgoing and motivated personality
Work Environment and Conditions:
- Travel as needed for training and to perform job functions.
- Safety procedures and personal protective equipment are required to minimize the risks from Xrays and bloodborne pathogens.
- Potential of prolonged sitting and standing
Employment Type
Full-Time
