Individual Assistance Specialists

Introduction

We are a leading national consulting firm that provides compassionate fullspectrum emergency management services including planning and preparedness response recovery and mitigation services to the public and private sectors before during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local state federal and industry clients active in disaster response recovery and preparedness. We will be on time on target and on budget with the services aligned to the evolving threats and hazards facing our nation.

Position Summary:

Job Title: Individual Assistance Program Specialist

Full Time or Part Time: Full Time

Temporary/Seasonal/Regular: Temporary

Compensation: $3235/hour

Locations: Onsite in Kentucky

Travel: Travel and onsite work required. Up to 100% travel.

Mission of Role

Be part of a team of knowledgeable compassionate and helpful allies for our clients. The Individual Assistance Specialist for Disaster Recovery Services will play an integral part of helping citizens and communities recover from natural disasters. In addition this role will be providing general recover assistance for emergency operations. Applicants should be passionate about making a difference in the world and interested in supporting local state and federal jurisdictions prepare for and recover from disasters.

Tasks Duties and Responsibilities

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions and physical demands.

• Ensure timely and effective delivery of FEMA IA programs including Housing Assistance Other Needs Assistance (ONA) and Crisis Counseling.
• Act as the primary state liaison with FEMA local agencies and voluntary organizations to streamline assistance efforts.
• Oversee the opening staffing and operation of Disaster Recovery Centers where survivors can apply for aid and access resources.
• Ensure the effective implementation of FEMAs Disaster Case Management Program working with case management agencies to support longterm recovery for disaster survivors.
• Identify gaps in services and coordinating additional resources to meet survivors unmet needs.
• Ensure that all IA programs are executed in compliance with federal and state regulations.
• Ensure accurate and timely data entry and case documentation in FEMA systems.
• Maintain confidentiality and uphold all FEMA policies procedures and standards of conduct.
• Support logistical and operational tasks as assigned during disaster response operations.
• Provide expert guidance to clients on the design and delivery of individual assistance programs including FEMA IA housing assistance crisis recovery or case management.
• Collaborate with government agencies nonprofit organizations or private sector clients to assess needs and develop tailored solutions.
• Collect analyze and interpret data related to individual assistance outcomes and program effectiveness.
• Support or lead (depending on level) stakeholder engagement workshops and training sessions.
• Prepare detailed reports project documentation and clientfacing presentations.
• Monitor project timelines and deliverables ensuring compliance with funding guidelines and regulatory frameworks.
• Stay up to date with evolving policies best practices and trends in emergency management and individual support services.
• May be required to deploy to disaster locations and work extended hours including weekends and holidays.
• Works through all phases of the grant lifecycle.

Knowledge Skills and Abilities

• Highly organized and detailoriented.
• Strong knowledge and proficiency in Microsoft Excel.
• Able to multitask in a fastpaced environment.
• Strong interpersonal and active listening skills.
• Strong time management skills.
• Strong oral and written communication skills.
• Strong knowledge in FEMA PA categories A B and E.
• Customer service oriented Technical Skills.
• Excellent and proven computer skills particularly with database software and Microsoft Office Suite project eligibility scope of work and estimating costs to repair or replace a facility or structure to restore it to its predisaster design.
• The ability to be flexible in a dynamic environment and outstanding written and verbal communication skills.

Physical Demands and Work Environment

• Not a typical office environment work environment may be outdoors in various weather conditions onsite with clients or with an Emergency Operations Center.
• Ability to lift to 25 pounds if needed and be mobile around office or client sites.
• Ability to work remotely as needed.
• Willingness to travel to meetings events and client sites as needed sometimes after hours and on weekends.
• May require long hours at a computer.

Supervisory Responsibilities:

These positions will have no supervisory responsibility.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Up to 50% travel is expected for this position.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required onsite with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 50 lbs. repetitively throughout the day and as needed.

Required Experience and Education:

• Experience with Grants Portal EMMIE or any state specific grant systems.
• Experience in at least two major Disaster Recovery efforts.
• Experience working and supporting in an Emergency Operations Center.
• Individual Assistance in FEMA Program experience.
• 13 years of experience in disaster recovery case management social services or customer service roles.
• Prior involvement in FEMA programs (e.g. Individual Assistance DRC operations or call centers) is a plus.
• Familiarity with FEMA IA eligibility criteria and application process.
• Capable of explaining basic program requirements to survivors.
• Comfortable working in a fastpaced emotionally charged environment

Preferred Experience and Education:

• Bachelors degree in emergency management or a related field preferred.
• Education requirement can be substituted on a year for year basis with direct marketing experience on top of the required years of experience.
• FEMA Public Assistance Program experience.

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.

This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absencecompensationand Disaster Consultingwill not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicants age date of birth or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at

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